If you’ve been using Norton Secure VPN to watch Netflix and it’s stopped working, there’s no need to panic. There’s a number of fixes you can try to resolve this issue.

You’re running into problems using Norton Secure VPN with Netflix because the streaming service has been able to identify and block all of the IP addresses the VPN can currently provide.

Below is a list of fixes you can try to resolve Norton Secure VPN not working with Netflix. Follow them in order. If one fix doesn’t work, move onto the next one until you can watch Netflix with a VPN again.

See also:

Norton Secure VPN not working with Netflix: Simple fixes

  1. Delete Cookies

    Cookies 1

    You may have noticed some websites ask you to accept Cookies when visiting their service. These are not dangerous files.

    They’re designed to make your online experience better. The problem is, in order to do that, they contain information about your location. 

    Netflix uses Cookies in a variety of ways. The most obvious being saving your login information so you don’t have to login every time you connect to the service. The problem with this is using the information stored on these Cookies, Netflix can identify your location regardless of if you’re using Norton Secure VPN or not.

    When Netflix does this, if it differences between the IP address stored on your Cookies and the IP address you’re using with your VPN, it will block your connection.

  2. Change to a different server on Norton Secure VPN

    Norton Secure VPN not working with Netflix

    Netflix has stopped working with Norton Secure VPN because the IP address you have been given has been identified and blocked by Netflix.

    Netflix doesn’t have the ability to block Norton Secure VPN completely. Only the IP addresses it provides.

    Changing to a different server will give you a different IP address, and if that one hasn’t been blocked, Netflix will work with Norton Secure VPN again.

  3. Upgrade to a more reliable VPN

    McAfee Safe Connect VPN

    If you’ve tried both steps one and two and they don’t fix Norton Secure VPN not working with Netflix, then Netflix has been able to block all of Norton Secure VPN’s IP addresses.

    The quickest and most effective way to fix Norton Secure VPN not working with Netflix is to upgrade to a VPN that is still compatible with Netflix. The VPNs that are consistently compatible with Netflix are the ones that can get around Netflix’s VPN blocking methods.

    The best VPN for Netflix is ExpressVPN ($6.67/month)ExpressVPN ($6.67/month) has fast servers all over the world, and most importantly, it has measures in place that will stop all of its IP addresses from being blocked by Netflix.

    On the off chance your IP address is blocked by the streaming service, ExpressVPN ($6.67/month) closes that IP address and opens a new one ensuring you can use the VPN to watch Netflix reliably wherever you are.

Why isn’t Norton Secure VPN working with Netflix?

Norton Secure VPN isn’t working with Netflix because all of its IP addresses have been identified and blocked by Netflix.

Netflix is constantly monitoring VPN IP addresses connecting to its service. When it finds them, it blocks them from accessing its service. 

Netflix does this to prevent breaching the copyright and licensing agreements it has with its content partners. 

These agreements are region-based. The content owners define where in the world Netflix can broadcast their content. That’s why Netflix libraries all around the world are different. You can watch some shows on Netflix in the US but not in other countries.

Because VPNs are effective ways of getting around these region-based broadcast rights, they could result in Netflix breaching its copyright and licensing agreements. And these breaches could result in Netflix facing severe financial repercussions. 

To prevent this from happening, Netflix tries to block VPNs from connecting to its service. 

How does Netflix block Norton Secure VPN?

Norton Secure VPN is a popular VPN meaning it has more customers than IP addresses.

Because of this, Norton Secure VPN customers are forced to share IPs.

Normally, only an average household worth of devices will connect to Netflix via the same IP address.

Because of Norton Secure VPNs popularity, when hundreds or thousands of customers connect to Netflix with the same IP address, Netflix deems this as an abnormal amount, and it knows it’s a VPN IP address and subsequently blocks it.

This happens to all VPNs. However, the best VPNs, ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month), have measures in place to get around this problem. These measures will allow you to watch Netflix anywhere in the world reliably. 

Norton Secure VPN not working with Netflix

Does Netflix still work with VPNs?

Netflix still works with a VPN, but you need to use a VPN that still works with the service. You need a VPN that has a lot of IP addresses to reduce the chance you’ll share an IP with someone else, and most importantly, you need a VPN that has measures in place to allow you to keep watching Netflix if one of those IP addresses gets blocked.

You need a VPN like ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month). These VPNs play a game of cat and mouse with Netflix. 

When Netflix identifies and blocks an IP provided by  ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month), they will close that IP and open a new one that hasn’t been blocked. 

This will allow you to reliably watch Netflix from anywhere in the world, and it will prevent you from coming across the same errors you have with Norton Secure VPN.

The best VPNs to watch Netflix

1. ExpressVPN 🥇

Why You Should Use ExpressVPN? It’s the fastest and MOST reliable VPN of 2023

ExpressVPN UK screenshot

Pros

  • ✅ Fast servers
  • ✅ Thousands of IP addresses
  • ✅ 10-simultaneous connections
  • ✅ 24/7 Live Chat
  • ✅ Easy-to-use app
  • ✅ 30-day money-back guarantee

Cons

  • ❌ Expensive
Best VPN list - ExpressVPN

Special Offer for you!

Get 3 extra months free when you sign up for a 12-month ExpressVPN plan. That’s 15 months in total for the price of 12.

Number of servers: 3,000+ | Speed: >80% | Bandwidth: Unlimited | IP locations: 160 in 94 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes

  • $6.66/month for 15 months
  • $9.99/month for 6 months
  • $12.95/month for 1 month
  • Netflix icon
  • BBC iPlayer icon
  • ESPN icon
  • Hulu icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • YouTube TV icon
  • Apple TV Plus icon
  • FuboTV icon
  • ShowTime icon
  • Discovery Plus icon
  • ABC icon
  • All 4 icon
  • NowTV icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • BT Sport icon

ExpressVPN ($6.66/month) is still the best VPN. And importantly, it ALWAYS has servers that are open with major streaming sites such as Netflix, BBC iPlayer, Hulu, Disney+, HBO Max, Paramount+, Amazon Prime Video, etc.

ExpressVPN is usually very good at playing Cat and Mouse with online streaming sites. Meaning, whenever one of its servers is blacklisted it creates a new one – giving its users a constant stream of servers that aren’t blocked. Needless to say, this is a valuable attribute if you’re looking for a VPN to unblock streaming sites.

Its app is easy-to-use and free to download on pretty much any device you can think of. Mac, Windows, iOS, Android, FireStick, Android TV, Roku, PS4, Xbox, Linux, even Apple TV (with a workaround). It’s got it all covered.

The app is another main reason this VPN is so good at unblocking TV streaming sites (that claim they block VPNs) is that its software takes a pragmatic approach to user management. While other VPNs tempt customers by promising them access to hundreds/thousands of servers in multiple countries, ExpressVPN does things differently.

With ExpressVPN you only have a handful of server locations to choose from. Once you select your location the app takes care of the rest. Assigning you to the fastest available server that’s not oversubscribed. This simple technique is so important, as it keeps ExpressVPN’s servers operating at lightning-fast speeds and prevents its IPs from getting blacklisted for “abnormal” usage in the first place.

Check out our full ExpressVPN review.

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2. NordVPN 🥈

A very quick and trustworthy VPN

NordVPN US screenshot mobile

Pros

  • ✅ Fast servers
  • ✅ No logs
  • ✅ Thousands of IP addresses
  • ✅ 6-simultaneous connections
  • ✅ 30-day money-back guarantee
  • ✅ Easy-to-use app

Cons

  • ❌ No refunds for purchases from iTunes/App store
Best VPN list - NordVPN

Special Offer for you!

Sign up for a 3-year plan with Private Internet Access and save 83% + 3 months free. That works out at $2.03/month.

Number of servers: 5,000+ | Speeds: >80% | Bandwidth: Unlimited | IP locations: 62 countries | Devices supported: 6 | Live chat: Yes | 30-day money-back guarantee: Yes

  • $3.49/month for 2 years
  • $6.99/month for 1 year
  • $11.95/month for 1 month
  • Netflix icon
  • BBC iPlayer icon
  • ESPN icon
  • Hulu icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • YouTube TV icon
  • Apple TV Plus icon
  • FuboTV icon
  • ShowTime icon
  • Discovery Plus icon
  • ABC icon
  • All 4 icon
  • NowTV icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • BT Sport icon
  • ITV Hub icon
  • Spark Sport icon
  • CBC Gem icon

NordVPN is the most widely-used VPN in the world. And it’s easy to see why. It’s a polished app that delivers fast connections (more on this later) to a massive network of VPN servers.

It’s the most reliable at unblocking popular streaming services too – US Netflix, Hulu, Disney+, BBC iPlayer, HBO Max, Amazon Prime Video, etc. This is because NordVPN hired a full-time technical team (that’s responsible for monitoring its servers’ connections with popular TV streaming services) and has been aggressively investing in its network of IP addresses in key locations.

Another interesting thing to note is that NordVPN is an industry leader in its development of Nordlynx technology. Nordlynx is built using the WireGuard, a new VPN tunneling protocol designed to outperform current standards (OpenVPN and IPSec). The benefits, according to NordVPN, are dramatically faster transfer speeds while connected to a VPN. My tests – New Zealand to London – confirm that Nordlynx is currently the fastest VPN on the market. However, the difference isn’t dramatic, a few Mbps is all.

Read our NordVPN review.

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3. Private Internet Access

The BEST low-cost VPN for streaming!

Best VPN list - PIA

Pros

  • ✅ Fast and reliable servers
  • ✅ Thousands of IP addresses
  • ✅ 10-simultaneous connections
  • ✅ 24/7 Live Chat
  • ✅ 30-day money-back guarantee

Cons

  • ❌ Only 48 server locations
Best VPN list - PIA

Special Offer for you!

Sign up for a 3-year plan with Private Internet Access and save 83% + 3 months free. That works out at $2.03/month.

Number of servers: 25,000+ | Speed: >75% | Bandwidth: Unlimited | IP locations: 70 in 74 countries | Devices supported: 10 | Live chat: Yes | 30-day money-back guarantee: Yes

  • $2.03/month for 3 years
  • $7.50/month for 6 months
  • $11.99/month for 1 month
  • Netflix icon
  • BBC iPlayer icon
  • ESPN icon
  • Hulu icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • YouTube TV icon
  • Apple TV Plus icon
  • FuboTV icon
  • ShowTime icon
  • Discovery Plus icon
  • ABC icon
  • All 4 icon
  • NowTV icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • BT Sport icon

Private Internet Access is one of the leading no-log VPN services with over 1-million paying customers.

This VPN is one of the best in the industry at beating streaming sites’ VPN bans. It provides reliable connections with US Netflix, BBC iPlayer, Hulu, HBO Max, Disney+ Amazon Prime Video, etc. It also allows 10 simultaneous devices to be connected to its servers at the same time, so you can share the account with your close friends.

If – for whatever reason – you’re not happy with Private Internet Access, there’s a 24/7 live chat support available to assist you with your problem. PIA also offers the industry-standard 30-day money-back guarantee.

From my tests (from New Zealand) I was able to get download speeds of 70 Mbps while connected to a UK server using the Private Internet Access VPN (my non-VPN speed is 100 Mbps).

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4. Ivacy

A very quick and trustworthy VPN

Ivacy US screenshot mobile

Pros

  • ✅ Fast servers
  • ✅ Thousands of IP addresses
  • ✅ Dedicated streaming servers
  • ✅ 5-simultaneous connections
  • ✅ 30-day money-back guarantee
  • ✅ 24/7 Live Chat

Cons

  • ❌ Only 5 devices
  • ❌ Sometimes runs slow
  • ❌ Occasionally block by streaming sites for several days
Best VPN - Ivacy on Mac

Special Offer for you!

Sign up for Ivacy and enjoy a 7-day trial with no strings attached

Number of servers: 1,000+ | Speed: >65% | Bandwidth: Unlimited | IP locations: 275 in 100 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes

  • $1.16/month for 5 years
  • $3.50/month for 1 year
  • $9.99/month for 1 month
  • Netflix icon
  • BBC iPlayer icon
  • ESPN icon
  • Hulu icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • YouTube TV icon
  • Apple TV Plus icon
  • FuboTV icon
  • ShowTime icon
  • Discovery Plus icon
  • ABC icon
  • All 4 icon
  • NowTV icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • BT Sport icon
  • ITV Hub icon
  • Spark Sport icon
  • CBC Gem icon

If you’re looking for an excellent VPN, with an even better price tag, Ivacy ($1.16/month) is a great option.

This VPN has all the features you need to stream BBC iPlayer, in HD, from any country in the world. I’ve been testing the app recently on Mac, PC, Android, iOS and FireStick and the results have been impressive – unlocking BBC iPlayer, US Netflix, Hulu, Disney+, HBO Max, Amazon Prime Video, etc. with ease.

The Ivacy app is a little different in regards to its UX (user experience). Instead of just selecting a UK server, you need to select the specific BBC iPlayer server. Don’t worry, this isn’t a bad thing – by connecting to a dedicated BBC iPlayer server, it simply means that you’re connecting to an IP address that Ivacy knows works with BBC iPlayer.

For an extra $1.99/month (£1.74) you can add-on a dedicated IP. This will buy you sole access to an IP address in a country of your choice, meaning you won’t have to share your IP (and speeds) with any other use. I don’t recommend this though, using the regular Ivacy servers is enough 95 per cent of the time.

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5. CyberGhost

A very quick and trustworthy VPN

CyberGhost UK screenshot

Pros

  • ✅ 1-day free trial
  • ✅ Reliable servers
  • ✅ Thousands of IP addresses
  • ✅ 7-simultaneous connections
  • ✅ 30-day money-back guarantee
  • ✅ Easy-to-use app

Cons

  • ❌ Expensive
  • ❌ Average speed scores
CyberGhost
CyberGhost

SPECIAL OFFER – 1-DAY FREE TRIAL

Take advantage of CyberGhost’s 1-day FREE TRIAL!

Number of servers: 1,000+ | Speed: >65% | Bandwidth: Unlimited | IP locations: 275 in 100 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes

  • $2.75/month for 3 years
  • $3.69/month for 2 years
  • $5.99/month for 1 year
  • $12.99/month for 1 month
  • Netflix icon
  • BBC iPlayer icon
  • ESPN icon
  • Hulu icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • YouTube TV icon
  • Apple TV Plus icon
  • FuboTV icon
  • ShowTime icon
  • Discovery Plus icon
  • ABC icon
  • All 4 icon
  • NowTV icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • BT Sport icon

CyberGhost is one of the more established VPNs on the market. It has a well-established, and well-tested global network of servers that perform well.

From my tests over the past several months, CyberGhost has no trouble at unblocking major streaming services – US Netflix, BBC iPlayer, Hulu, Disney+, Amazon Prime Video, HBO Max etc. This VPN performed well at maintaining download speeds, well above 65 per cent of my regular (non VPN) ISP speed.

That said, there’s nothing really unique about the service. Which forces you to look at its price-point. And there’s nothing special here. Its short-term $12.99/month price tag puts is well above the industry average of $10.10/month. Similarly, its long-term $2.75/month for 3 years deal isn’t much of a “deal” either.

Oddly, CyberGhost’s most unique feature is its a 1-day, no obligations, free trial. This is an appealing offer to customers who are new to VPNs. However, it’s important to remember that most reputable VPNs will offer customers a 30-day money-back guarantee, so try not to be too seduced by the offer.

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Is watching Netflix with a VPN legal?

In most countries, using a VPN is legal. There are only a handful of countries (spot the authoritarianism link) where using a VPN is illegal; these are: China, Russia, Iran, Turkey, United Arab Emirates, North Korea, Iraq, Belarus, Turkmenistan, Egypt, Eritrea, Seychelles, Suriname, Namibia, Slovenia, Nicaragua and Tajikistan.

If you’re outside these countries and are using a VPN, you’re legally allowed to do so. However, it’s important to know that using a VPN with some streaming services may breach that service’s terms of use.

If you subscribe to a streaming service, you automatically accept its terms of use. If we look at Netflix’s terms of use, it states, “You may access the Netflix content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content.” And “You also agree not to circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Netflix service; use any robot, spider, scraper or other automated means to access the Netflix service… We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.”

This means, Netflix can stop your subscription and ban you from the streaming service if you try to access its content with a VPN turned on.

However, given the wide-spread use of VPNs, plus the many legitimate and legal use cases for VPNs, it’s fair to suggest that banning customers for using a VPN would be a heavy-handed and financially costly policy for Netflix (and other streaming services) to enforce.

If you’re trying to watch Netflix in a region where it does not traditionally operate or you’re trying to change the location of the Netflix library, you risk having your account banned. In theory. However, as the best VPNs for Netflix use military-grade encryption it is impossible for Netflix to trace where you’re physically accessing its content from.

There’s one final thing to note on the subject: Netflix has never banned anyone for using a VPN to access its service.

For more information you can check out our article answering Is streaming with a VPN legal?

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like Stuff.co.nz, thebit.nz, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.

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