Surfshark not working with Amazon Prime

If you’ve been watching Amazon Prime with Surfshark and it’s no longer working, all of Surfshark’s IP addresses have been blocked by Amazon.

This can be frustrating but fortunately, there are some easy fixes you can try to resolve this problem.

To fix Surfshark not working with Amazon Prime, follow the simple steps below in order and by the time you reach the final step, you’ll be able to watch Amazon Prime with a VPN again.

See also:

Surfshark not working with Amazon Prime: Fixes

Follow these fixes in chronological order. If one doesn’t work, move on to the next until Amazon Prime works with a VPN again.

  1. Delete Cookies
    Cookies

    Amazon might be accessing information stored on Cookies to determine your physical location.

    Cookies are small, non-malicious files used to make your online experience better. The problem is, in order to do this, they contain information about your location.

    If Amazon sees a discrepancy between the location Surfshark is showing, and your physical location stored on your Cookies, it knows you’re using a VPN and it blocks the connection.

    To fix this issue simply delete your Cookies so Amazon cannot identify your location.

  2. Change to a different server
    Surfshark Servers

    The most likely reason Surfshark has stopped working with Amazon Prime is because Amazon has blocked the IP address you’ve been given by the VPN.

    The good news is Amazon Prime isn’t able to block Surfshark entirely. It can only block the IP addresses it provides.

    Changing to a different Surfshark server will give you a new IP address. If this new IP hasn’t been identified and blocked by Amazon Prime, Surfshark will work with the streaming service again.

  3. Upgrade to a more reliable VPN
    Capture

    Unfortunately, if you’ve made it this far in the list, all of the IP addresses Surfshark can currently provide have been blocked by Amazon Prime.

    This has happened because Surfshark can no longer stay ahead of Amazon Prime’s VPN blocking techniques.

    From here there are two things you could do. You could wait for Surfshark to release new IPs that Amazon Prime hasn’t blocked, however seeing as its measures to stay ahead of Amazon are no longer working, the new IP addresses will inevitably be blocked as well.

    The best way to get around this problem is to upgrade to a VPN that is still able to get around Amazon’s VPN blocking techniques. The best VPNs for this are NordVPN ($3.49/month) or Ivacy ($1.33/month). When an IP address provided by these VPNs is blocked, NordVPN ($3.49/month) or Ivacy ($1.33/month) will close that IP and open a new one.

    This simple measure will ensure you don’t run into the same issues watching Amazon Prime as you have come across with Surfshark. And you’ll be able to watch Amazon Prime anywhere in the world reliably. 

Why does Amazon Prime block Surfshark?

Amazon Prime blocks Surfshark because of broadcast rights. 

Amazon Prime doesn’t have the rights to broadcast its content internationally. A lot of Prime’s content is geo-locked meaning the streaming service only has the rights to broadcast it in certain countries. You may have noticed that Amazon Prime has different libraries in different countries. 

Amazon Prime has to agree to very strict licensing and copyright agreements to get the rights to braodcast its content. And if it breached these agreements, it could face severe financial punishments. 

Because Surfshark is a well-known way of watching Amazon Prime anywhere in the world, it could be the reason these agreements are breached. 

To prevent this from happening, Amazon Prime tries to block Surfshark users from connecting to its service.

How does Amazon Prime block Surfshark?

Amazon Prime blocks Surfshark by monitoring abnormal connections coming from the same Surfshark IP address.

In order to be profitable Surfshark has more customers than IP addresses. The problem with this business model is it forces customers to share IPs. 

Usually, only a household of devices (8-10) use the same IP address to connect to Amazon Prime. 

When a large amount of Surfshark customers connect to Amazon Prime using the same IP address, Amazon Prime knows it’s a Surfshark IP address and it blocks it. 

Surfshark not working with Amazon Prime 1

Does Amazon Prime still work with VPNs?

Yes, Amazon Prime still works with VPNs but you need a VPN that is still compatible with the streaming service.

You need a VPN with a lot of IP addresses, fast servers, and stay ahead of Amazon Prime’s blocking techniques. 

The best VPNs for watching Amazon Prime are NordVPN ($3.49/month) or Ivacy ($1.33/month). Both these VPNs have fast servers all over the world, they have a significant amount of IP addresses so there’s less chance you’ll be forced to share with another customer and they both use a technique that lets them stay ahead of Amazon Primes blocks.

When Amazon Prime blocks an IP address provided by these VPNs, NordVPN ($3.49/month) or Ivacy ($1.33/month) will close that IP address and open a new one. This cat and mouse game allows you to stay one ahead of Amazon Prime’s blocks so you can watch your favourite shows without issues anywhere in the world. 

The best VPNs to watch Amazon Prime

1. NordVPN

The BEST VPN of 2022

NordVPN US screenshot mobile

Pro

  • Fast servers
  • No logs
  • Thousands of IP addresses
  • 6-simultaneous connections
  • 30-day money-back guarantee
  • Easy-to-use app

Cons

  • No refunds for purchases from iTunes/App store

SPECIAL OFFER – $3.49/month

Number of servers: 5,000+ | Speeds: >80% | Bandwidth: Unlimited | IP locations: 62 countries | Devices supported: 6 | Live chat: Yes | 30-day money-back guarantee: Yes
  • $3.49/month for 2-years
  • $6.99/month for 1-year
  • $11.95/month for 1 month
  • Netflix icon
  • Hulu icon
  • BBC iPlayer icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • ABC icon
  • All 4 icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • TVNZ icon
  • beIN SPORTS icon
  • ESPN icon
  • NowTV icon
  • BT Sport icon
  • ITV Hub icon
  • CBC Gem icon
NordVPN is the most widely-used VPN in the world. And its easy to see why. It’s a polished app that delivers fast connections (more on this later) to a massive network of VPN servers. It’s the most reliable at unblocking popular streaming services too – US Netflix, Hulu, Disney+, BBC iPlayer, HBO Max, Amazon Prime Video, etc. This is because NordVPN hired full-time technical team (that’s responsible for monitoring its servers connections with popular TV streaming services) and has been aggressively investing in its network of IP addresses in key locations. Another interesting thing to note is that NordVPN is an industry leader in its development of Nordlynx technology. Nordlynx is built using the WireGuard, a new VPN tunnelling protocol designed to outperform current standards (OpenVPN and IPSec). The benefits, according to NordVPN, are dramatically faster transfer speeds while connected to a VPN. My tests – New Zealand to London – confirm that Nordlynx is currently the fastest VPN on the market. However, the difference isn’t dramatic, a few Mbps is all.

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2. Ivacy

The BEST low-cost VPN

Ivacy US screenshot mobile

Pros

  • Fast servers
  • Thousands of IP addresses
  • Dedicated streaming servers
  • 5-simultaneous connections
  • 24/7 Live Chat
  • 30-day money-back guarantee

Cons

  • Only 5 devices
  • Sometimes runs slow
  • Occasionally blocked by streaming sites

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Number of servers: 1,000+ | Speed: >65% | Bandwidth: Unlimited | IP locations: 275 in 100 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes
  • $1.16/month for 5-years
  • $3.50/month for 1-year
  • $9.99/month for 1 month
  • Netflix icon
  • Hulu icon
  • BBC iPlayer icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • ABC icon
  • All 4 icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • TVNZ icon
  • ESPN icon
  • NowTV icon
  • BT Sport icon
  • ITV Hub icon
  • CBC Gem icon
If you’re looking for an excellent VPN, with an even better price tag, Ivacy ($1.16/month) is a great option. This VPN has all the features you need to stream BBC iPlayer, in HD, from any country in the world. I’ve been testing the app recently on Mac, PC, Android, iOS and FireStick and the results have been impressive – unlocking BBC iPlayer, US Netflix, Hulu, Disney+, HBO Max, Amazon Prime Video, etc. with ease. The Ivacy app is a little different in regards to its UX (user experience). Instead of just selecting a UK server, you need to select the specific BBC iPlayer server. Don’t worry, this isn’t a bad thing – by connecting to a dedicated BBC iPlayer server, it simply means that you’re connecting to an IP address that Ivacy knows works with BBC iPlayer. For an extra $1.99/month (£1.74) you can add-on a dedicated IP. This will buy you sole access to an IP address in a country of your choice, meaning you won’t have to share your IP (and speeds) with any other use. I don’t recommend this though, using the regular Ivacy servers is enough 95 per cent of the time.

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3. ExpressVPN

A very reliable and fast VPN

ExpressVPN UK screenshot

Pros

  • Fast servers
  • Thousands of IP addresses
  • 10-simultaneous connections
  • 24/7 Live Chat
  • 30-day money-back guarantee
  • Easy-to-use app

Cons

  • Expensive

SPECIAL OFFER – 3-MONTHS FREE!

Number of servers: 3,000+ | Speed: >80% | Bandwidth: Unlimited | IP locations: 160 in 94 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes
  • $6.66/month for 15 months
  • $9.99/month for 6 months
  • $12.95/month for 1 month
  • Netflix icon
  • Hulu icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • ABC icon
  • All 4 icon
  • NowTV icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • BT Sport icon
  • ITV Hub icon
  • Spark Sport icon
  • CBC Gem icon
ExpressVPN is still one of the best VPNs you can buy. However, we’ve got it ranked in the number three spot for a couple of reasons. First of all, it’s the most expensive VPN on the market. This was understandable when it was also the fastest and most reliable VPN too. But now it’s not. NordVPN is. ExpressVPN has recently been struggling to unblock some big streaming sites – BBC iPlayer and BeIN Sports – too. And importantly, it ALWAYS has servers that are open with major streaming sites such as Netflix, Hulu, Disney+, HBO Max, Amazon Prime Video etc. ExpressVPN is usually very good at playing Cat and Mouse with online streaming sites (apart from BBC iPlayer). Meaning, whenever one of its servers is blacklisted it creates a new one – giving its users a constant stream of servers that aren’t blocked. Needless to say, this is a valuable attribute if you’re looking for a VPN to unblock streaming sites. Its app is easy-to-use and free to download on pretty much any device you can think of. Mac, Windows, iOS, Android, FireStick, Android TV, Roku, PS4, Xbox, Linux, even Apple TV (with a workaround). It’s got it all covered. The app is another main reason this VPN is so good at unblocking TV streaming sites (that claim they block VPNs) is that its software takes a pragmatic approach to user management. While other VPNs tempt customers by promising them access to hundreds/thousands of servers in multiple countries, ExpressVPN does things differently. With ExpressVPN you only have a handful of server locations to choose from. Once you select your location the app takes care of the rest. Assigning you to the fastest available server that’s not oversubscribed. This simple technique is so important, as it keeps ExpressVPN’s servers operating at lightning-fast speeds and prevent its IPs from getting blacklisted for “abnormal” usage in the first place.

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4. Private Internet Access

The BEST mid-range VPN for streaming!
Private Internet Access UK screenshot

Pros

  • Fast and reliable servers
  • Thousands of IP addresses
  • 10-simultaneous connections
  • 24/7 Live Chat
  • 30-day money-back guarantee

Cons

  • Only 48 server locations

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Number of servers: 25,000+ | Speeds: >75% | Bandwidth: Unlimited | IP locations: 70 in 74 countries | Devices supported: 10 | Live chat: Yes | 30-day money-back guarantee: Yes
  • $2.19/month for 3-years
  • $3.33/month for 1-year
  • $11.95/month for 1-month
  • Netflix icon
  • Hulu icon
  • BBC iPlayer icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • ABC icon
  • All 4 icon
  • CBS icon
  • NBC icon
  • Sky Sports icon
  • NowTV icon
  • ITV Hub icon
  • TVNZ icon
  • ESPN icon
  • BT Sport icon
  • CBC Gem icon
Private Internet Access is one of the leading no-log VPN services with over 1 million paying customers. This VPN is one of the best in the industry at beating streaming sites’ VPN bans. It provides reliable connections with US Netflix, BBC iPlayer, Hulu, HBO Max, Disney+ Amazon Prime Video, etc. It also allows 10 simultaneous devices to be connected to its servers at the same time, so you can share the account with your close friends. If, for whatever reason, you’re not happy with Private Internet Access, there’s a 24/7 live chat support available to assist you with your problem. PIA also offers the industry-standard 30-days money-back guarantee. From my tests (from New Zealand) I was able to get download speeds of 70 Mbps while connected to a UK server using the Private Internet Access VPN (my non-VPN speed is 100 Mbps).

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5. CyberGhost

CyberGhost UK screenshot

Pros

  • 1-day free trial
  • Reliable servers
  • Thousands of IP addresses
  • 7-simultaneous connections
  • 30-day money-back guarantee
  • Easy-to-use app

Cons

  • Expensive
  • Average speed scores

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Number of servers: 6,000+ | Speeds: >65% | Bandwidth: Unlimited | IP locations: 200 in 90 countries | Devices supported: 7 | Live chat: Yes | 30-day money-back guarantee: Yes
  • $2.75/month for 3 years
  • $3.69/month for 2 years
  • $5.99/month for 6 months
  • $12.99/month for 1 month
  • Netflix icon
  • Hulu icon
  • BBC iPlayer icon
  • HBO Max icon
  • Disney icon
  • Amazon Prime Video icon
  • ABC icon
  • All 4 icon
  • CBS icon
  • NBC icon
  • NowTV icon
  • Sky Sports icon
  • BT Sport icon
  • ITV Hub icon
  • CBC Gem icon
CyberGhost is one of the more established VPNs on the market. It has a well-established, and well-tested global network of servers that perform well. From my tests over the past several months, CyberGhost has no trouble at unblocking major streaming services – US Netflix, BBC iPlayer, Hulu, Disney+, Amazon Prime Video, HBO Max etc. This VPN performed well at maintaining download speeds, well above 65 per cent of my regular (non VPN) ISP speed. That said, there’s nothing really unique about the service. Which forces you to look at its price-point. And there’s nothing special here. Its short-term $12.99/month price tag puts is well above the industry average of $10.10/month. Similarly, its long-term $2.75/month for 3 years deal isn’t much of a “deal” either. Oddly, CyberGhost’s most unique feature is its a 1-day, no obligations, free trial. This is an appealing offer to customers who are new to VPNs. However, it’s important to remember that most reputable VPNs will offer customers a 30-day money-back guarantee, so try not to be too seduced by the offer.

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