ExpressVPN not working with Amazon Prime 1

Wondering why ExpressVPN isn’t working with Amazon Prime? Unfortunately, the streaming service has managed to block all of the IP addresses ExpressVPN can provide. Don’t worry, it’s happened to us, too.

It can be a headache to deal with, especially if you’ve subscriped to ExpressVPN to make Amazon Prime work. Fortunately, we have just the fixes.

This guide will show you how to fix ExpressVPN not working with Amazon Prime so you can keep shopping and streaming your favourite shows.

ExpressVPN not working with Amazon Prime: Fixes

Below is a list of fixes you can try to resolve ExpressVPN not working with Amazon Prime. Try each fix in order: if one doesn’t work, move on to the next, and you’ll be watching Amazon Prime with ExpressVPN again in no time.

Total Time: 5 minutes

  1. Check if your VPN works on another device

    ExpressVPN not working with Netflix

    If ExpressVPN works with Amazon Prime on your smartphone, but not your computer, then you know ExpressVPN isn’t the problem. If ExpressVPN does work on one device, jump to Step 3 below.

  2. Contact your VPNs live chat service

    ExpressVPN not working with Netflix

    Find ExpressVPN’s Live Chat feature and ask for a specific server number that works with Amazon Prime.

    If they can’t point you towards a server that works with Amazon Prime, then you know ExpressVPN is having issues with Amazon Prime.

  3. Delete your cookies

    ExpressVPN not working with Netflix

    Deleting your cookies can potentially fix ExpressVPN not working with Amazon Prime issues. Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your VPN connection to operate. This can help in establishing a more stable connection and resolving conflicts between ExpresVPN and certain web services like Amazon Prime.

  4. Connect to a different server

    ExpressVPN not working with Netflix

    If ExpressVPN has suddenly stopped working with Amazon Prime, it might be because the IP address your VPN has given you has been identified and blocked by the streaming service.

    Changing to a different server will give you a different IP address, and if that one hasn’t been blocked, ExpressVPN will work with Amazon Prime again.

  5. Reinstall or update your VPN

    ExpressVPN not working with Netflix

    Removing ExpressVPN, and its settings, from your device and starting again is a good way to get the most up-to-date settings configured on your devices without much effort.

    If you don’t want to reinstall the software, you can always check to see if there’s an update available to download any fixes your service may have introduced.

  6. Switch VPN protocols

    ExpressVPN not working with Netflix

    VPN protocols determine how the VPN works. When you use a VPN, the protocol is responsible for hiding your data and rerouting it via VPN servers.

    If Amazon Prime isn’t working with ExpressVPN, it might be because the protocol you’re using is no longer working with the service. Try changing to a different protocol, such as its Lightway protocol, to see if that fixes the issue.

  7. Upgrade your VPN

    ExpressVPN not working with Netflix

    If all of the above fails, you should consider upgrading to a high-end VPN.

    We recommend NordVPN ($3.79/month) for Amazon Prime when ExpressVPN isn’t working. For more information, check out our VPN list below to see which VPN suits your needs and budget.

Why does Amazon Prime block ExpressVPN?

Amazon Prime tries to block all VPNs from accessing its service. 

It does this to protect itself from potential copyright and licensing issues. 

Amazon doesn’t have the rights to broadcast all of its content worldwide. Some content can only be broadcast in certain geographic areas. This is because Amazon has a content distribution agreement with content creators that stipulates where the content can be broadcast. For example, the US Amazon Prime library differs from the UK library due to these agreements. 

Because VPNs are a good way to watch Amazon Prime libraries outside of their broadcast zones, Amazon tries to block them. If it didn’t, it could breach its content agreements and face financial punishments. 

This is why ExpressVPN is no longer working with Amazon Prime.

How does Amazon Prime block ExpressVPN?

Amazon Prime employs several methods to detect VPN usage:

  • 1. Blacklisted IP addresses: VPN services like ExpressVPN have large pools of shared IP addresses. Amazon Prime maintains a blacklist of IP addresses known to be associated with VPNs. If you connect to Amazon Prime with a blacklisted IP, your access will likely be blocked.
  • 2. GeoIP databases: These databases map IP addresses to geographical locations. Amazon Prime can use such databases to determine if your IP address aligns with your supposed location. Inconsistencies can raise suspicion of VPN usage.
  • 3. Traffic analysis: While encrypted, VPN traffic can exhibit patterns that differ from typical user traffic. Amazon Prime may analyse traffic patterns to identify potential VPN connections.
  • 4. IP/DNS leaks: If ExpressVPN leaks your real IP address or DNS requests, it exposes your true location and reveals your VPN usage to Amazon Prime.
  • 5. WebRTC leaks: WebRTC, a browser technology for real-time communication, can sometimes leak your true IP address even if you’re using a VPN. This can also tip off Amazon Prime.

Does Amazon Prime still work with VPNs?

Although ExpressVPN has stopped working with Prime, the best VPNs won’t run into these sorts of problems. 

NordVPN has measures in place to get around Prime’s VPN blocking techniques. Not only does it have a large amount of IP addresses, meaning you will have less chance of sharing an IP address with other customers, its also capable of staying ahead of Prime’s blocks. 

When Amazon Prime blocks an IP address provided by NordVPN. This VPN will close that IP address and open a new one. This will allow you to watch Prime anywhere in the world reliably. 

For more on the best VPNs for Amazon Prime, we’ve got you covered below.

Best VPNs to watch Amazon Prime

1. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers
NordVPN

Streaming: NordVPN is can easily bypass geo-restrictions on streaming platforms, and it has no problems getting past Amazon Prime. You can also expect easy access to Netflix, Peacock, and BBC iPlayer. It has shown consistent success in connecting to various streaming services without noticeable issues.

Servers: NordVPN is another strong contender for Amazon Prime users, primarily because of its extensive network of servers. NordVPN’s its commitment to physical servers ensures faster and more reliable connections.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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2. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options
PIA

Streaming: Private Internet Access can easily get past Amazon Prime’s VPN blocks, along with other streaming services such as Netflix, Hulu, and HBO Max. We initially had problems with BBC iPlayer, but this was easily fixed eventually.

Servers: With over 35,000 servers in 84 countries, PIA offers a reliable service with a decent number of servers placed all over the world, facilitating easy access to Amazon Prime. That said, 50% of these servers are virtual, impacting reliability compared to VPNs with more physical servers.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

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3. Surfshark

Affordable and secure VPN with unlimited device policy of 2024

  • Attractive pricing for long-term subscriptions
  • Supports unlimited simultaneous connections
  • Robust security and privacy
  • 24/7 responsive chat support
  • Extensive server network in 100 countries
  • Has trouble with services like Hulu
  • Lacks a unique proprietary protocol
  • App can be overwhelming
  • Not the fastest among competitors
Surfshark

Streaming: Surfshark is great at unblocking many streaming services, and that includes Amazon Prime. It may struggle with some services like Hulu, which can be frustrating for those who watch many streaming platforms.

Servers: Surfshark boasts over 3,200 servers in 100 countries, and there are plenty spotted widely around the world for Amazon Prime. It’s well above the average and includes both physical and virtual servers, providing extensive geographic coverage.

Privacy: Surfshark emphasizes its commitment to privacy with successful DNS leak tests and independent security audits by Cure53, ensuring robust online security and privacy. You can find more about their security audits here.

Price: Surfshark offers a 1-month option costing $12.95/month, a 12-month option at $3.99/month, and a 24-month option at $2.49/month. It accepts major credit cards, PayPal, Google Pay, Amazon Pay, and various cryptocurrencies.

Speeds: Below is a table that gives you an idea of the speed performance when using Surfshark. From our tests, we observed decent speeds, suitable for general use, but not the fastest compared to some rivals.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)940.55520.24
Surfshark US server775.96.15
Surfshark UK server587.793.79

Read our full Surfshark review.

Special Offer for you!

(30-day money-back guarantee)

4. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy
PureVPN

Streaming: PureVPN has demonstrated great efficiency in unblocking streaming services, including Amazon Prime. While initially facing challenges with BBC iPlayer, its performance notably improved during off-peak hours. That said, users may experience buffering problems during periods of high demand.

Servers: PureVPN offers a wide range of servers around the world, along with many servers all over for Amazon Prime. Although specific numbers are not provided, PureVPN’s server offerings are robust, allowing users to access various international content.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

Special Offer for you!

(30-day money-back guarantee)

5. CyberGhost

Affordable and secure VPN with extensive server coverage

  • Features NoSpy servers, a Killswitch, and split tunnelling
  • Attractive pricing for long-term subscriptions
  • Over 9,000 servers in 91 countries
  • Independent audit confirms no-logs policy
  • 7-device coverage
  • Not optimal for streaming due to speed issues
  • Majority of servers are virtual
  • Lacks a proprietary protocol
Cyberghost

Streaming: CyberGhost stands out for its user-friendly interface and optimized servers for streaming, including those specifically for Amazon Prime Video. This makes it easy for users to find the right server for their streaming needs. However, users may face slower speeds, leading to buffering and resolution issues.

Servers: CyberGhost has a large network of over 9,000 servers in 91 countries, providing ample options for unblocking Amazon Prime. However, it’s notable that 54% of these servers are virtual, a factor that can affect performance and reliability.

Privacy: CyberGhost has a no-logs policy that has been independently audited by Deloitte, ensuring user privacy and security. This audit confirms that CyberGhost does not keep records of users’ online activities while using the VPN.

Price: CyberGhost offers three payment options: a 1-month subscription at $12.99/month, a 6-month subscription at $6.99/month, and a 2-year subscription at $2.19/month, which includes an extra two months for free.

Speeds: Speed tests conducted in New Zealand showed significant drops in both download and upload speeds across various servers when using CyberGhost, indicating a performance issue in terms of speed.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)930516
CyberGhost US server192.292.63
CyberGhost UK server139.191.90
CyberGhost Vietnam server232.244.32

Read our full CyberGhost review.

Special Offer for you!

(30-day money-back guarantee)

ExpressVPN not working with Amazon Prime: FAQ

Q: Why isn’t ExpressVPN working with Amazon Prime?

Answer: Amazon Prime uses advanced technology to identify and block VPNs, which can include ExpressVPN. If Amazon Prime detects your VPN, it may prevent you from accessing its content.

Q: Can changing the server location fix ExpressVPN issues with Amazon Prime?

Answer: Yes, switching to a different server location in the ExpressVPN app can sometimes resolve the issue. Amazon Prime may block specific servers, so trying another server in the desired country might work.

Q: How can I improve streaming quality while using ExpressVPN with Amazon Prime?

Answer: Ensure a strong internet connection and select a server location closest to you for optimal streaming quality. Sometimes, lowering the streaming quality in Amazon Prime settings can also help.

Q: What should I do if ExpressVPN consistently fails to work with Amazon Prime?

Answer: Updating the ExpressVPN app or contacting their customer support for advice can be useful. They may offer specific servers that work better with Amazon Prime.

Q: Is it legal to use a VPN with Amazon Prime Video?

Answer: Using a VPN is legal in many countries, but it might violate Amazon’s terms of service. While not typically a legal issue, this could lead to restricted access to their service.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like Stuff.co.nz, thebit.nz, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.

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