Surfshark not working with ITVX

If you’ve been watching Surfshark to watch ITVX and its suddenly stopped working, what’s most likely happened is ITVX has managed to identify and block the IP address Surfshark has given you.

Now usually Surfshark is a very good VPN, and it works reliably with ITVX however, in our experience, sometimes even the best VPNs fall victim to the VPN-blocking techniques used by streaming services.

The good news is there’s a number of fixes you can try to resolve this issue. When we run into problems with a VPN, we always go through the same checklist to determine whether the VPN is the problem or not and eventually fix the issue entirely.

In this article we’ll share with you what we do to fix Surfshark not working with ITVX.

How to fix Surfshark not working with ITVX

Total Time: 5 minutes

  1. Check if your VPN works on another device

    Surfshark not working with ITVX

    This is the easiest thing you can do to figure out what you need to do next. If Surfshark works with ITVX on your smartphone, but not your computer, then you know your VPN isn’t the problem. If your VPN does work on one device, jump to Step 3 below.

  2. Contact Surfshark’s live chat service

    Surfshark not working with ITVX

    This is another easy one. Cycle through your VPN’s available servers. If you only have a few options available to you, go to Surfshark’s website and find the Live Chat feature (if they have one) and ask for a specific server number that works with ITVX.

    This is the single most effective way to diagnose if Surfshark is the problem or not. If they can’t point you towards a server that works with ITVX then you know, without doubt, that Surfshark is the problem.

  3. Delete your cookies

    Surfshark not working with ITVX

    Deleting your cookies can potentially fix Surfshark issues. Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your VPN connection to operate. This can help in establishing a more stable connection and resolving conflicts between Surfshark and certain web services like ITVX.

  4. Connect to a different UK server

    Surfshark not working with ITVX

    If Surfshark has suddenly stopped working with ITVX, it might be because the IP address your VPN has given you has been identified and blocked by the streaming service.

    Changing to a different UK server will give you a different UK IP address, and if that one hasn’t been blocked, your VPN will work with ITVX again.

  5. Reinstall or update Surfshark

    Surfshark not working with ITVX

    Think of this as the classic “turn it on and off again” tactic. Removing Surfshark, and its settings, from your device and starting again is a good way to get the most up-to-date settings configured on your devices without much effort.

    If you don’t want to reinstall the software, you can always check to see if there’s an update available to download any fixes your service may have introduced.

  6. Switch VPN protocols

    Surfshark not working with ITVX

    VPN protocols are the beating heart of a VPN. They determine how the VPN works. When you use a VPN the protocol is responsible for hiding your data and rerouting it via VPN servers.

    If ITVX isn’t working with Surfshark, it might be because the protocol you’re using is no longer working with the service.

    Surfshark offers three different protocols WireGuard, OpenVPN and IKEv2. Try changing between these to see if that fixes the issue. Take a look at our VPN protocols article to discover more about which technology might be best for you.

  7. Upgrade your VPN

    Surfshark not working with ITVX

    If all of the above fails, you should consider upgrading to a high-end VPN. I recommend ExpressVPN ($6.66/month) or NordVPN ($3.79/month) for ITVX.

    For more information, check out our VPN list below to see which VPN suits your needs and budget.

Why does ITVX block Surfshark?

ITVX, like many other streaming services, blocks VPN providers such as Surfshark to enforce geographical content restrictions imposed by their licensing agreements.

These agreements typically limit the availability of its content to the UK. ITVX is required to ensure its content is only accessed from within the UK. Because Surfshark can potentially allow you to access it outside the UK, it blocks the VPN using the following techniques:

  1. Enforcing Geo-restrictions: ITVX uses technology to detect and block IP addresses known to be associated with VPN services like Surfshark. This is to prevent users from bypassing geo-restrictions and accessing content not licensed for their region.
  2. VPN Detection Techniques: ITVX employs sophisticated methods to identify and block traffic that appears to be routed through a VPN. This includes analysing data patterns that are indicative of VPN use, such as multiple connections coming from the same IP address or the use of IP addresses known to belong to VPN services.
  3. Maintaining Content Licensing Agreements: The primary reason for blocking VPNs is to comply with content licensing agreements. Content creators and distributors require streaming services to restrict access based on geographical location, and blocking VPNs is one way ITVX meets these contractual obligations.

How does ITVX block Surfshark?

ITVX employs a combination of advanced technologies and strategies to detect and block VPN services like Surfshark, ensuring compliance with geographic content licensing agreements. Here’s a simplified overview of how ITVX might block Surfshark:

  1. IP Address Detection: ITVX identifies and blocks IP addresses known to be associated with Surfshark. Since VPN services use specific ranges of IP addresses to route their traffic, these can be recognized and restricted.
  2. Traffic Pattern Analysis: ITVX analyses internet traffic patterns for behaviors that are characteristic of VPN use. This includes looking for signs like multiple users streaming content from the same IP address, which is unusual for regular internet use but common for VPNs.
  3. VPN Signature Identification: Some VPN traffic has identifiable characteristics, known as signatures. ITVX can use deep packet inspection (DPI) techniques to examine the data packets being sent to and from its servers. If the data packets match known VPN signatures, ITVX can block that traffic.
  4. Port and Protocol Blocking: VPNs use specific ports and protocols to establish their connections. ITVX might block these ports and protocols to prevent VPNs from connecting to their servers.
  5. Advanced Algorithms: ITVX might employ advanced algorithms and machine learning techniques to continuously improve their detection methods. This includes adapting to new VPN technologies and tactics that VPNs like Surfshark use to try to evade detection.

Does ITVX still work with VPNs?

Yes, ITVX can still work with VPNs, but you need a VPN that stays ahead of ITVX’s blocking efforts.

Look for a VPN that regularly refreshes its IP addresses to avoid detection and employs obfuscation technology to disguise your VPN traffic as regular internet traffic. It should have plenty of servers in the UK to ensure you can find one that works well with ITVX.

Additionally, a good VPN for ITVX should offer high-speed connections and unlimited bandwidth for smooth streaming, along with strong encryption for privacy.

Providers with dedicated streaming servers are often more reliable for accessing ITVX because they’re optimised for speed and stability. Lastly, responsive customer support is key for quickly resolving any access issues you might encounter.

The VPNs we use to watch ITVX when Surfshark isn’t working

1. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons
ExpressVPN

Streaming: ExpressVPN is ideal for ITVX due to its proprietary Lightway protocol, which ensures fast and secure connections, significantly reducing the likelihood of being detected and blocked by ITVX’s restrictions. Additionally, it offers a wide range of UK servers, enhancing its ability to bypass geo-restrictions and maintain consistent access to ITVX content.

Servers: ExpressVPN excels in accessing ITVX thanks to its strategically positioned servers across 104 countries, including the UK, ensuring users can always find a high-speed server with minimal load for optimal streaming. Its Lightway protocol guarantees not only swift but also stable connections, vital for uninterrupted ITVX viewing.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

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2. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers
NordVPN

Streaming: NordVPN stands out with its double VPN and obfuscated servers, making it exceptionally good at avoiding detection by services like ITVX. Its extensive network of servers in the UK also means users have multiple options for reliable access to ITVX, even when some servers might be compromised.

Servers: NordVPN’s vast network of over 5,500 servers globally, with a significant number dedicated to the UK, makes it a powerhouse for reliably overcoming ITVX’s geo-restrictions. The use of specialized technologies like Double VPN and obfuscated servers enhances its capability to evade detection by ITVX.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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3. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options
PIA

Streaming: PIA offers a vast network of servers, including numerous options in the UK, which helps in maintaining access to ITVX by switching servers if one gets blocked. Its strong encryption and MACE feature, which blocks ads and trackers, ensure a smooth and secure ITVX streaming experience.

Servers: With one of the largest networks featuring over 35,000 servers worldwide, including a robust presence in the UK, PIA ensures users have ample options for accessing ITVX, offering both variety and redundancy to avoid geo-blocks effectively.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

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4. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy
PureVPN

Streaming: PureVPN’s unique Ozone layer provides an added level of security and content filtering while streaming ITVX, enhancing user privacy and data protection. It also has dedicated streaming servers in the UK, optimized for speed and reliability, ensuring uninterrupted access to ITVX.

Servers: PureVPN distinguishes itself with over 6,500 servers in more than 78 countries, providing specific streaming-optimized servers for ITVX. This ensures users not only bypass geo-restrictions but also enjoy optimised streaming speeds for a buffer-free experience.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

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5. CyberGhost

Affordable and secure VPN with extensive server coverage

  • Features NoSpy servers, a Killswitch, and split tunnelling
  • Attractive pricing for long-term subscriptions
  • Over 9,000 servers in 91 countries
  • Independent audit confirms no-logs policy
  • 7-device coverage
  • Not optimal for streaming due to speed issues
  • Majority of servers are virtual
  • Lacks a proprietary protocol
Cyberghost

Streaming: CyberGhost specializes in providing dedicated streaming servers, with optimized servers for ITVX, ensuring users get fast and stable connections specifically designed to bypass ITVX’s geo-restrictions and VPN blocks. Its simple, user-friendly interface makes finding and connecting to the right server for ITVX straightforward.

Servers: CyberGhost offers an easy-to-navigate interface with servers optimized for ITVX, part of its over 7,400 servers in 91 countries. This dedicated approach ensures users can connect to ITVX with servers tailored for streaming, providing both speed and stability.

Privacy: CyberGhost has a no-logs policy that has been independently audited by Deloitte, ensuring user privacy and security. This audit confirms that CyberGhost does not keep records of users’ online activities while using the VPN.

Price: CyberGhost offers three payment options: a 1-month subscription at $12.99/month, a 6-month subscription at $6.99/month, and a 2-year subscription at $2.19/month, which includes an extra two months for free.

Speeds: Speed tests conducted in New Zealand showed significant drops in both download and upload speeds across various servers when using CyberGhost, indicating a performance issue in terms of speed.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)930516
CyberGhost US server192.292.63
CyberGhost UK server139.191.90
CyberGhost Vietnam server232.244.32

Read our full CyberGhost review.

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Surfshark not working with ITVX: FAQs

Q: Why is Surfshark not working with ITVX?

Answer: Surfshark may occasionally face issues with ITVX due to the streaming service’s efforts to block VPN connections, identifying and restricting access from IP addresses known to belong to VPNs. Surfshark continuously updates its server IPs and employs obfuscation technologies to circumvent these blocks, but users might need to connect to different UK servers or wait for Surfshark to refresh its IP addresses to regain access.

Q: Can changing the server location in Surfshark help access ITVX?

Answer: Yes, switching to a different UK server in Surfshark can often resolve access issues with ITVX. If one server is blocked or detected by ITVX, another might not be, so trying multiple servers can increase your chances of successfully bypassing the geo-restrictions.

Q: What features should I look for in Surfshark to improve access to ITVX?

Answer: Look for features like Camouflage Mode and NoBorders Mode in Surfshark, which are designed to help disguise your VPN traffic and overcome geographical and network restrictions. These features can be particularly effective in accessing ITVX and other streaming services that implement VPN blocks.

Q: Is it possible to watch ITVX on multiple devices with Surfshark?

Answer: Absolutely, one of Surfshark’s standout features is its unlimited simultaneous connections, allowing you to use the VPN on multiple devices at once. This means you can access ITVX on various devices, from smartphones to smart TVs, all under one Surfshark subscription, provided you find a server that works with ITVX.

Q: How can I get Surfshark to work with ITVX if I’m still facing issues?

Answer: If you’re still experiencing problems accessing ITVX with Surfshark, consider clearing your browser’s cache and cookies, which might store information about your real location. Additionally, reaching out to Surfshark’s customer support can provide you with the latest advice and server recommendations specifically for accessing ITVX.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like Stuff.co.nz, thebit.nz, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.

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