Hotspot Shield not working with ITVX

Living in New Zealand, I often use VPNs to access ITVX outside the UK. However, the streaming service has improved its ability to identify and block IP addresses provided by VPNs.

One of the VPNs that has started struggling with ITVX is Hotspot Shield. Recently, I’ve been coming across errors and issues when trying to access ITVX using this VPN. If you’re having the same issues, it’s probably because Hotspot Shield is no longer staying one step ahead of ITVX’s VPN blocks.

The good news is there’s a number of fixes you can try to resolve these issues. Below I’ve listed the fixes I always go through when a VPN stops working with ITVX. Try them in order and by the end of the list Hotspot Shield should work with ITVX again.

How to fix Hotspot Shield not working with ITVX

Total Time: 5 minutes

  1. Check if your VPN works on another device

    Hotspot Shield not working with ITVX

    This is the easiest thing you can do to figure out what you need to do next. If Hotspot Shield works with ITVX on your smartphone, but not your computer, then you know Hotspot Shield isn’t the problem. If Hotspot Shield does work on one device, jump to Step 3 below.

  2. Contact your VPNs live chat service

    Hotspot Shield not working with ITVX

    This is another easy one. Find Hotspot Shield’s Live Chat feature and ask for a specific server number that works with ITVX. This is the single most effective way to diagnose if Hotspot Shield is the problem or not. If they can’t point you towards a server that works with ITVX then you know, without doubt, that Hotspot Shield is having issues with ITVX.

  3. Delete your cookies

    Hotspot Shield not working with ITVX

    Deleting your cookies can potentially fix Hotspot Shield not working with ITVX issues. Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN. Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your VPN connection to operate. This can help in establishing a more stable connection and resolving conflicts between Hotspot Shield and certain web services like ITVX.

  4. Connect to a different server

    Hotspot Shield not working with ITVX

    If Hotspot Shield has suddenly stopped working with ITVX, it might be because the IP address your VPN has given you has been identified and blocked by the streaming service. Changing to a different server will give you a different IP address, and if that one hasn’t been blocked, Hotspot Shield will work with ITVX again.

  5. Reinstall or update your VPN

    Hotspot Shield not working with ITVX

    Think of this as the classic “turn it on and off again” tactic. Removing Hotspot Shield, and its settings, from your device and starting again is a good way to get the most up-to-date settings configured on your devices without much effort. If you don’t want to reinstall the software, you can always check to see if there’s an update available to download any fixes your service may have introduced.

  6. Switch VPN protocols

    Hotspot Shield not working with ITVX

    VPN protocols are the beating heart of a VPN. They determine how the VPN works. When you use a VPN the protocol is responsible for hiding your data and rerouting it via VPN servers. If ITVX isn’t working with Hotspot Shield, it might be because the protocol you’re using is no longer working with the service. Hotspot Shield has three different protocols, try changing to a different one to see if that fixes the issue. Take a look at our VPN protocols article to discover more about which technology might be best for you.

  7. Upgrade your VPN

    Hotspot Shield not working with ITVX

    If all of the above fails, you should consider upgrading to a high-end VPN. I recommend ExpressVPN ($6.66/month) or NordVPN ($3.99/month) for ITVX. For more information, check out our VPN list below to see which VPN suits your needs and budget.

Why does ITVX block Hotspot Shield?

ITVX blocks Hotspot Shield and other VPN services to comply with content licensing agreements. These agreements usually restrict shows and movies to certain geographical areas.

ITVX needs to ensure that only users in regions where it has broadcasting rights, typically the UK, can access its content.

VPNs can mask a user’s location, making it challenging for ITVX to enforce these restrictions, so the platform blocks known VPN IP addresses to adhere to its licensing requirements.

How does ITVX block Hotspot Shield?

To block Hotspot Shield and similar VPN services, ITVX employs a more detailed approach:

IP Address Blocking: ITVX maintains a list of IP addresses known to belong to Hotspot Shield and other VPN providers. Since VPN services typically use a range of shared IP addresses for their users, ITVX can block these en masse to prevent access.

Traffic Pattern Analysis: ITVX can use sophisticated software to analyse internet traffic patterns. VPNs often have distinctive data flow characteristics compared to regular internet traffic. By detecting these patterns, ITVX can infer VPN use and block those connections.

Port and Protocol Blocking: VPNs use specific network ports and protocols to establish their connections. ITVX can monitor for unusual activity on these ports or the use of these protocols to identify and block VPN traffic.

DNS Filtering: Sometimes, ITVX might use DNS filtering to block requests to known VPN domain names. If a user’s DNS request matches a known VPN service, the request can be blocked or redirected.

Third-party Services: ITVX may also subscribe to services that specialise in identifying VPN and proxy server use. These services constantly update their lists of known VPN IP addresses, making it easier for ITVX to block them.

Does ITVX still work with VPNs?

Yes, ITVX can still work with certain VPNs, but it requires a VPN that is sophisticated enough to bypass ITVX’s blocking mechanisms. Here’s a bit more detail on what such a VPN should offer:

  1. Regular IP Address Refresh: The VPN must frequently update its pool of IP addresses. This makes it harder for ITVX to maintain an accurate blocklist of all VPN IP addresses.
  2. Advanced Obfuscation Techniques: The VPN should use technology that disguises VPN traffic as regular internet traffic. This helps to bypass filters that detect and block VPNs based on traffic patterns.
  3. DNS Leak Protection: It should ensure that all DNS requests are routed through the VPN, preventing ITVX from detecting VPN use through DNS queries.
  4. Dedicated IP Option: Some VPNs offer dedicated IP addresses that are used by a single user rather than shared among many users. This can reduce the likelihood of the IP address being blacklisted.
  5. Responsive Customer Support: In case an IP address gets blocked, quick customer support can provide alternatives or solutions to restore access.

The VPNs we recommend for ITVX when Hotspot Shield isn’t working

1. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers

Streaming: NordVPN features Double VPN and obfuscated servers, which encrypt internet traffic twice and disguise VPN traffic as regular web traffic, respectively, making it particularly effective at bypassing ITVX’s VPN detection mechanisms.

Servers: NordVPN’s impressive offering of over 5500 servers globally, with a significant number dedicated to the UK, ensures reliable access to ITVX. Its SmartPlay technology automatically selects the best server for ITVX, making it easy for users to bypass blocks and enjoy their favorite shows.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

Special Offer for you!

(30-day money-back guarantee)

2. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons

Streaming: Known for its high-speed servers and advanced encryption, ExpressVPN offers a proprietary technology called TrustedServer that ensures all data is wiped with every reboot, making it exceptionally good at evading VPN blocks and ensuring uninterrupted access to ITVX.

Servers: With servers in 104 countries, including multiple locations within the UK, ExpressVPN offers an extensive network that ensures users can always find a server that works with ITVX, circumventing geo-restrictions with ease. Its Lightway protocol also ensures fast and secure connections, ideal for streaming ITVX content without buffering.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

Special Offer for you!

(30-day money-back guarantee)

3. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy

Streaming: PureVPN stands out with its Ozone-Ready servers that offer built-in antivirus and intrusion detection capabilities, ensuring not only secure but also stable connections to ITVX by circumventing VPN blocks with its advanced features.

Servers: PureVPN operates 6500+ servers in more than 78 countries, including the UK, optimized specifically for streaming services like ITVX. This specialization ensures that users can connect to ITVX with high-speed and reliable connections, avoiding bandwidth throttling and bypassing geographical restrictions.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

Special Offer for you!

(30-day money-back guarantee)

4. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options

Streaming: With its vast network of servers and the ability to customize encryption settings, PIA excels at providing users with a balanced experience of speed and security, facilitating reliable access to ITVX even from heavily restricted networks.

Servers: PIA boasts over 35000 servers worldwide, with a strong presence in the UK, providing numerous options for ITVX streaming. This vast network allows for effective geo-spoofing and a higher chance of overcoming VPN detection mechanisms, ensuring consistent access to ITVX content.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

Special Offer for you!

(30-day money-back guarantee)

5. Surfshark

Affordable and secure VPN with unlimited device policy of 2024

  • Attractive pricing for long-term subscriptions
  • Supports unlimited simultaneous connections
  • Robust security and privacy
  • 24/7 responsive chat support
  • Extensive server network in 100 countries
  • Has trouble with services like Hulu
  • Lacks a unique proprietary protocol
  • App can be overwhelming
  • Not the fastest among competitors

Streaming: Surfshark’s CleanWeb technology blocks ads, trackers, and malware, while its Camouflage Mode makes VPN traffic look like regular traffic, offering a seamless ITVX streaming experience without the worry of being detected and blocked.

Servers: Surfshark offers a unique advantage with its NoBorders mode, designed to work in restrictive regions, alongside a network of over 3200 servers in 65 countries, including the UK. This setup is perfect for accessing ITVX from anywhere, providing smooth streaming by evading detection with its advanced obfuscation features.

Privacy: Surfshark emphasizes its commitment to privacy with successful DNS leak tests and independent security audits by Cure53, ensuring robust online security and privacy. You can find more about their security audits here.

Price: Surfshark offers a 1-month option costing $12.95/month, a 12-month option at $3.99/month, and a 24-month option at $2.49/month. It accepts major credit cards, PayPal, Google Pay, Amazon Pay, and various cryptocurrencies.

Speeds: Below is a table that gives you an idea of the speed performance when using Surfshark. From our tests, we observed decent speeds, suitable for general use, but not the fastest compared to some rivals.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)940.55520.24
Surfshark US server775.96.15
Surfshark UK server587.793.79

Read our full Surfshark review.

Special Offer for you!

(30-day money-back guarantee)

Hotspot Shield not working with ITVX: FAQs

Q: Why has Hotspot Shield stopped working with ITVX?

Answer: Hotspot Shield might stop working with ITVX due to ITVX identifying and blocking the IP addresses used by Hotspot Shield. ITVX regularly updates its list of known VPN IP addresses as part of its efforts to comply with licensing agreements, which restrict content to specific geographical areas.

Q: Can I bypass ITVX’s restrictions using another VPN?

Answer: Yes, you can bypass ITVX’s restrictions by using a VPN that regularly updates its server IPs and employs advanced obfuscation techniques to disguise VPN traffic. VPNs like ExpressVPN and NordVPN are known for their ability to evade detection by streaming services.

Q: What features should I look for in a VPN to access ITVX?

Answer: To access ITVX, look for a VPN that offers a large number of servers, including servers in the UK, advanced encryption to secure your connection, and the ability to update IP addresses regularly to avoid detection. Features like DNS leak protection and dedicated streaming servers can also enhance your streaming experience.

Q: How can I improve my chances of accessing ITVX with a VPN?

Answer: Improving your chances of accessing ITVX with a VPN involves selecting a VPN with a strong track record of bypassing geo-restrictions, connecting to servers specifically optimized for streaming, and regularly clearing your browser’s cookies and cache to prevent ITVX from detecting your real location.

Q: What should I do if ITVX blocks my VPN?

Answer: If ITVX blocks your VPN, try connecting to a different server within the VPN’s network, especially one that is optimized for streaming. If the issue persists, contact your VPN’s customer support for assistance or consider switching to a VPN known for its ability to bypass ITVX’s restrictions more effectively.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like,, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.


Please enter your comment!
Please enter your name here