TVNZ+ not working with VPN

If TVNZ+ has stopped working with your VPN, it’s most likely because TVNZ’s VDS (video distribution service) has blocked the IP address your VPN has given you.

This has happened because TVNZ tries to prevent IP addresses provided by VPNs from accessing its service. It does this so it doesn’t face potential copyright and licensing breaches for distributing its content outside of New Zealand.

This can be frustrating, especially if you were using a VPN and it suddenly stopped working. But don’t panic just yet. There are a number of fixes you can try to resolve this problem.

In this article we’ll explain how you can fix TVNZ+ not working with a VPN so you can get back to watching your favourite content in no time.

Before you go any further, I feel duty-bound to tell you that there’s no silver bullet for unblocking TVNZ outside NZ (yet). This is because the market (aka Kiwi ex-pats) is too small for VPNs to dedicate the resources needed to constantly monitor and provide working connections. With that in mind, I recommend only signing up for a VPN on a month-by-month basis. All major VPNs offer a generous 30-day money-back guarantee that entitles you to a full refund. It’s also important to use a VPN that has reliable NZ servers.

How to fix TVNZ+ not working with VPN

Total Time: 5 minutes

  1. Check if your VPN works on another device

    TVNZ+ not working with VPN

    This is the easiest thing you can do to figure out what you need to do next. If you VPN works with TVNZ+ on your smartphone, but not your computer, then you know your VPN isn’t the problem. If your VPN does work on one device, jump to Step 3 below.

  2. Contact your VPNs live chat service

    TVNZ+ not working with VPN

    This is another easy one. Cycle through your VPN’s available New Zealand servers. If you only have a few options available to you, go to your VPN’s website and find the Live Chat feature (if they have one) and ask for a specific server number that works with TVNZ+.

    This is the single most effective way to diagnose if your VPN is the problem or not. If they can’t point you towards a server that works with TVNZ+ then you know, without doubt, that the VPN is the problem.

  3. Delete your cookies

    TVNZ+ not working with VPN

    Deleting your cookies can potentially fix VPN issues. Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your VPN connection to operate. This can help in establishing a more stable connection and resolving conflicts between the VPN and certain web services like TVNZ+.

  4. Connect to a different NZ server

    TVNZ+ not working with VPN

    If your VPN has suddenly stopped working with TVNZ+, it might be because the IP address your VPN has given you has been identified and blocked by the streaming service.

    Changing to a different NZ server will give you a different NZ IP address, and if that one hasn’t been blocked, your VPN will work with TVNZ+ again.

  5. Reinstall or update your VPN

    TVNZ+ not working with VPN

    Think of this as the classic “turn it on and off again” tactic. Removing your VPN, and its settings, from your device and starting again is a good way to get the most up-to-date settings configured on your devices without much effort.

    If you don’t want to reinstall the software, you can always check to see if there’s an update available to download any fixes your service may have introduced.

  6. Switch VPN protocols

    TVNZ+ not working with VPN

    VPN protocols are the beating heart of a VPN. They determine how the VPN works. When you use a VPN the protocol is responsible for hiding your data and rerouting it via VPN servers.

    If TVNZ+ isn’t working with your VPN, it might be because the protocol you’re using is no longer working with the service.

    If your VPN allows it, try changing to a different protocol to see if that fixes the issue. Take a look at our VPN protocols article to discover more about which technology might be best for you.

  7. Upgrade your VPN

    TVNZ+ not working with VPN

    If all of the above fails, you should consider upgrading to a high-end VPN. I recommend ExpressVPN ($6.66/month) or NordVPN ($3.79/month) for TVNZ+.

    For more information, check out our VPN list below to see which VPN suits your needs and budget.

What to do if I’m coming across a TVNZ+ VPN error

If you’re running into this error: “Incorrect timezone/not in NZ?Error Code: VID-GEO; This video cannot be watched from your location. If you’re in NZ, please deactivate any VPN or Smart DNS service you may be running, and make sure timezone settings are correct on your device.” It’s a sign that TVNZ has detected you’re using a VPN and has blocked the connection.

To get around this we recommend following the steps listed above to see if that resolves the issue, Try TVNZ+ on a different device, contact your VPNs live chat service, delete cookies, connect to a different NZ server, reinstall your VPN or change to a different protocol.

If none of these fixes work, it’s obvious your VPN is having problems working with TVNZ+. When this happens we recommend switching to a VPN that works reliably with the streaming service. The VPNs we use are ExpressVPN and NordVPN.

How does TVNZ block VPNs?


TVNZ blocks VPNs using several techniques similar to those employed by other streaming services to enforce geographical restrictions and content licensing agreements. Here’s a general overview of the methods that might be used:

  1. IP Address Filtering: VPNs route your internet traffic through servers located in different countries, which can make it appear as though you are accessing the internet from another location. TVNZ, like many other services, maintains a list of IP addresses known to belong to VPNs. If your IP address is on this list, TVNZ can block access to its content.
  2. Analysis of IP Address Behavior: TVNZ might also analyse the behavior of IP addresses to identify those used by VPNs. For example, if an IP address has too many simultaneous connections or an unnaturally high volume of traffic, which is common for VPN servers used by many people, it might be flagged and blocked.
  3. DNS Filtering: When you use a VPN, your device’s DNS requests (which translate domain names into IP addresses) might still go through your ISP rather than the VPN. TVNZ can detect mismatches between the geographical location of your IP address and your DNS requests. This discrepancy can indicate VPN use.
  4. Deep Packet Inspection (DPI): Some advanced detection methods involve inspecting the data packets being sent to and from your device. DPI can identify data that looks like it’s being routed through a VPN. This method requires more sophisticated technology and is more invasive but can be very effective.
  5. Blocking VPN Port Numbers: VPN traffic often uses specific port numbers. By monitoring and blocking these ports, TVNZ can prevent VPN traffic from accessing its services.

Why does TVNZ block VPNs?

TVNZ blocks VPNs to adhere to content licensing terms and uphold geographical restrictions.

Essentially, the rights to broadcast specific shows are negotiated and sold by region. TVNZ, for instance, only holds the rights to air its content within New Zealand.

Allowing viewers from outside New Zealand to access these shows via a VPN would breach the contractual agreements TVNZ has with its content providers which could result in TVNZ being fined.

By preventing VPN use, TVNZ ensures compliance with these legal obligations.

Does TVNZ+ still work with a VPN?

Yes, TVNZ+ can still work with a VPN, but it requires choosing a VPN that specifically offers features designed to bypass the advanced VPN detection methods used by TVNZ+.

You need a VPN that has capabilities like regularly updated IP addresses to avoid blacklists, strong encryption and obfuscation methods to disguise VPN traffic as regular internet traffic, and servers located in New Zealand to provide a local IP address.

Additionally, a responsive customer service team that can quickly provide solutions if a particular server gets blocked can be crucial. Opting for a VPN that stays ahead of streaming services’ countermeasures and actively works to ensure compatibility with TVNZ+ is essential for uninterrupted access.

The VPN services we recommend for TVNZ+

1. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons
ExpressVPN

Streaming: ExpressVPN is adept at circumventing TVNZ+ restrictions thanks to its Lightway protocol, which ensures fast and secure connections, making it ideal for streaming content seamlessly without detection.

Servers: ExpressVPN shines with its strategically located servers in New Zealand, ensuring fast and reliable access to TVNZ+. Its vast global network of over 3,000 servers maximizes your chances of finding a server that TVNZ+ hasn’t blocked, providing a seamless streaming experience.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

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2. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers
NordVPN

Streaming: NordVPN excels in accessing TVNZ+ through its SmartPlay technology, which automatically provides you with the best server to overcome geo-restrictions and VPN blocks, ensuring a smooth streaming experience.

Servers: NordVPN boasts an impressive array of over 5,000 servers worldwide, including multiple options in New Zealand, making it highly effective at navigating around TVNZ+’s geo-restrictions while maintaining strong security and fast connection speeds.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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3. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options
PIA

Streaming: Private Internet Access distinguishes itself with its extensive server network, including in New Zealand, and advanced encryption settings that can be customized to optimize for undetectable streaming on TVNZ+.

Servers: With its robust network of over 35,000 servers, including servers in New Zealand, PIA offers unparalleled flexibility and a high probability of bypassing VPN detection systems employed by TVNZ+, ensuring consistent access.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

Special Offer for you!

(30-day money-back guarantee)

4. CyberGhost

Affordable and secure VPN with extensive server coverage

  • Features NoSpy servers, a Killswitch, and split tunnelling
  • Attractive pricing for long-term subscriptions
  • Over 9,000 servers in 91 countries
  • Independent audit confirms no-logs policy
  • 7-device coverage
  • Not optimal for streaming due to speed issues
  • Majority of servers are virtual
  • Lacks a proprietary protocol
Cyberghost

Streaming: CyberGhost provides optimized servers for streaming, including dedicated profiles for different streaming services, which helps in smoothly bypassing geographical restrictions and accessing TVNZ+ without issues.

Servers: CyberGhost has tailored its service for streamers, with over 7,000 servers worldwide, including specifically optimized servers for streaming in New Zealand. This specialization makes CyberGhost a strong candidate for TVNZ+ viewers looking for a smooth streaming experience without buffering.

Privacy: CyberGhost has a no-logs policy that has been independently audited by Deloitte, ensuring user privacy and security. This audit confirms that CyberGhost does not keep records of users’ online activities while using the VPN.

Price: CyberGhost offers three payment options: a 1-month subscription at $12.99/month, a 6-month subscription at $6.99/month, and a 2-year subscription at $2.19/month, which includes an extra two months for free.

Speeds: Speed tests conducted in New Zealand showed significant drops in both download and upload speeds across various servers when using CyberGhost, indicating a performance issue in terms of speed.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)930516
CyberGhost US server192.292.63
CyberGhost UK server139.191.90
CyberGhost Vietnam server232.244.32

Read our full CyberGhost review.

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TVNZ+ not working with VPN: FAQs

Q: Why is TVNZ+ not working with my VPN?

Answer: This issue often occurs when TVNZ+ detects and blocks the IP address provided by your VPN, a common practice to enforce geographical restrictions. To resolve this, try connecting to a different server in New Zealand or contact your VPN’s customer support for advice on which servers currently work with TVNZ+.

Q: Can changing servers on my VPN fix streaming issues with TVNZ+?

Answer: Yes, changing servers can often resolve streaming issues with TVNZ+. If the server you’re connected to has been blacklisted or is overcrowded, switching to another server in New Zealand can provide a fresh IP address that might not be blocked and could offer better speeds.

Q: Why does TVNZ+ still detect I’m using a VPN even after I change servers?

Answer: TVNZ+ employs sophisticated technology to detect and block VPN use. If it continues to detect your VPN after you switch servers, it might be due to the VPN’s IP addresses being known to TVNZ+ or DNS leaks revealing your actual location. Ensure your VPN has strong obfuscation features and DNS leak protection.

Q: How can I improve my VPN’s performance for streaming TVNZ+?

Answer: Improving your VPN’s performance for TVNZ+ involves choosing a server location close to you (if outside New Zealand) or directly in New Zealand, using a wired connection instead of Wi-Fi, and ensuring your VPN software is up to date. These steps can help reduce latency and increase streaming quality.

Q: What features should I look for in a VPN to ensure it works with TVNZ+?

Answer: To ensure compatibility with TVNZ+, look for a VPN that offers server locations in New Zealand, strong encryption with obfuscation capabilities to hide VPN traffic, and a policy of regularly updating IP addresses to avoid detection. Additionally, check for positive reviews or testimonials from users successfully accessing TVNZ+ with the VPN.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like Stuff.co.nz, thebit.nz, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.

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