Touch VPN not working

Using Touch VPN to get past geo-restrictions online? Don’t be surprised if it suddenly stops working, as free VPNs often struggle to keep up with the demand.

This is a common issue we encounter when using free VPNs, and Touch VPN is no different. However, we have a few fixes you can try to get the free VPN service working again.

Find out how to fix Touch VPN not working below, and if you’re looking for better VPNs to get past blocked websites or improve your security, our list of the best VPNs will help you out.

Touch VPN not working: Fixes

  1. Check your internet connection

    Fix X VPN not working

    A good place to start is making sure that you’re still connected to the internet. If so, check that your internet is running correctly.

    An easy way to do this is to check your internet speed. You can do that here.

    If you think your internet is running slower than usual, that can be a sign your internet connection is having problems. This can create issues with Touch VPN. Call your internet service provider (ISP) if this is the case.

  2. Disable antivirus

    Fix X VPN not working

    If you have an antivirus installed on your device, try disabling it. Turn on Touch VPN and see if it works.

    Depending on the antivirus you use, VPN software can sometimes be mistaken for a virus or malware by antivirus software. When this happens, the antivirus blocks the VPN.

    Disabling your antivirus or making Touch VPN an exemption may fix the problems you’re coming across. The best antivirus software will let you do this with ease.

  3. Delete Cookies

    How To Delete Cookies

    Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Try deleting your cookies to see if this fixes Touch VPN not working.

  4. Change to a different server

    Touch VPN Servers

    If Touch VPN no longer works when connecting to a particular server, it’s likely the IP address the VPN has given you has been identified and blocked.

    There may be other issues with the server, such as overcrowding or it simply being too slow. With this in mind, changing to a different server will give you a different IP address.

    If this one hasn’t been blocked or doesn’t experience any issues, Touch VPN will work again.

  5. Reinstall Touch VPN

    TouchVPN Logo

    If Touch VPN isn’t working, it may have picked up a bug or an error that’s interrupting the software.

    A simple and effective way to get rid of bugs is to reinstall the software.

    Not only does this ensure you have the latest version of Touch VPN, including any bug-fixing updates, but it also means you’ll have a fresh installation of the software, so any errors or bugs you may have picked up will be erased.

  6. Upgrade to a better VPN

    Surfshark not working with Max

    If the above fixes don’t work, either Touch VPN isn’t managing to keep up with the demand of its many customers, or it’s not fast enough to enable you to do what you’re trying to do.

    The best thing to do in this situation is to upgrade to a VPN that has the resources to keep up with increasing demand and has an incredibly fast, secure connection.

    The VPNs we recommend are NordVPN and ExpressVPN.

Why has Touch VPN stopped working?

There are plenty of reasons Touch VPN can suddenly stopped working. That said, the most likely reason is that it’s struggling to keep up with demand and doesn’t have the resources to expand its collection of IP addresses.

Free VPNs like Touch VPN sometimes struggle to keep up with evolving detection methods by streaming services and websites. Make sure you have the latest version of the app installed.

Moreover, free VPNs tend to have a lot of users on a small number of servers, which is very much Touch VPNs case with millions of downloads. This overcrowding can lead to slow speeds and connection issues.

When strict web services such as a streaming service notices multiple people connecting from the same Touch VPN IP address, it will block that IP. As Touch VPN gets more popular, you have more of a chance of sharing your IP with other users.

Will other free VPNs work?

There’s a chance other free VPNs might work for you, but it’s important to be aware of both the potential benefits and drawbacks before trying them.

Sure, you won’t have to pay any subscription fees, and you’ll get basic features like encryption and location masking, which can be helpful for casual browsing or specific needs. However, its limitations compared to paid VPNs can be a huge downer:

  • Data caps: You may have a limited amount of data you can use per month.
  • Server limitations: You might only have access to a few server locations, impacting connection speed and geo-restricted content access.
  • Security concerns: Some free VPNs have been known to sell user data or inject ads, raising privacy and security concerns.
  • Unreliable service: Free VPNs can be more prone to server overload and downtime, impacting your experience.

Although great for the customer, a free VPN doesn’t have the resources to ensure it stays reliable. As more customers join the service, the less reliable it becomes.

Which VPNs work?

The VPNs that consistently work are the ones that have the resources to ensure they can grow as their customer base grows. These are generally paid VPNs.

ExpressVPN and NordVPN have many resources, and they can constantly update their VPN to ensure it works consistently. For example, ExpressVPN uses its own VPN protocol, Lightway, that’s been developed in-house to ensure ExpressVPN works consistently for many uses – while NordVPN has NordLynx.

If you want a VPN that won’t let you down or run into errors, your best bet is upgrading to ExpressVPN, NordVPN or any other other services below.

Best VPNs in 2024

1. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons

Streaming: Compared to Touch VPN, ExpressVPN excels in unblocking geo-restricted content and works seamlessly with streaming services, even in countries where VPNs are banned. It consistently performed well in tests with Netflix, BBC iPlayer, Hulu, and HBO Max.

Servers: ExpressVPN has a robust network with servers in 104 countries, significantly above the 71-country average. Less than 3% of these servers are virtual, ensuring a reliable and fast physical network.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

Special Offer for you!

(30-day money-back guarantee)

2. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers

Streaming: NordVPN is highly effective for bypassing geo-restrictions on streaming platforms like Netflix and BBC iPlayer – way better than Touch VPN’s abilities. It has shown consistent success in connecting to various streaming services without noticeable issues.

Servers: NordVPN’s server network spans 60 countries. While this is below the average of 71 countries for the top 20 VPNs, its commitment to physical servers ensures faster and more reliable connections.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

Special Offer for you!

(30-day money-back guarantee)

3. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options

Streaming: Private Internet Access works well with streaming services such as Netflix, Hulu, and HBO Max, although it initially faced some difficulties with BBC iPlayer, which were resolved after some fixes. That’s a problem we had a hard time with using Touch VPN.

Servers: PIA has over 35,000 servers in 84 countries, which is above the average of 71 countries. However, 50% of these servers are virtual, impacting reliability compared to VPNs with more physical servers.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

Special Offer for you!

(30-day money-back guarantee)

4. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy

Streaming: PureVPN has shown improvement in its ability to unblock streaming services, surpassing Touch VPN. While it initially struggled with BBC iPlayer, its performance improved during less busy times. PureVPN can unblock major streaming services, but it may encounter buffering issues during peak streaming periods.

Servers: PureVPN offers a wide range of servers around the world. Although specific numbers are not provided, PureVPN’s server offerings are robust, allowing users to access various international content.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

Special Offer for you!

(30-day money-back guarantee)

5. Surfshark

Affordable and secure VPN with unlimited device policy of 2024

  • Attractive pricing for long-term subscriptions
  • Supports unlimited simultaneous connections
  • Robust security and privacy
  • 24/7 responsive chat support
  • Extensive server network in 100 countries
  • Has trouble with services like Hulu
  • Lacks a unique proprietary protocol
  • App can be overwhelming
  • Not the fastest among competitors

Streaming: Surfshark performs well with most streaming services but faces challenges with some, like Hulu. This could be a drawback for users who heavily rely on VPNs for streaming content from various regions. Still, Touch VPN can’t keep up with it.

Servers: Surfshark boasts a server network in 100 countries, which is well above the average and includes both physical and virtual servers, providing extensive geographic coverage.

Privacy: Surfshark emphasizes its commitment to privacy with successful DNS leak tests and independent security audits by Cure53, ensuring robust online security and privacy. You can find more about their security audits here.

Price: Surfshark offers a 1-month option costing $12.95/month, a 12-month option at $3.99/month, and a 24-month option at $2.49/month. It accepts major credit cards, PayPal, Google Pay, Amazon Pay, and various cryptocurrencies.

Speeds: Below is a table that gives you an idea of the speed performance when using Surfshark. From our tests, we observed decent speeds, suitable for general use, but not the fastest compared to some rivals.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)940.55520.24
Surfshark US server775.96.15
Surfshark UK server587.793.79

Read our full Surfshark review.

Special Offer for you!

(30-day money-back guarantee)

Touch VPN not working: FAQ

Q: Is Touch VPN a trusted VPN?

Answer: While Touch VPN offers some features like unlimited data and multiple device connections, it’s generally not considered a trusted VPN due to several concerns regarding security, privacy, and overall transparency. For example, it offers no security features, and is vulnerable to IP and DNS leaks, which isn’t ideal since you’re trying to hide your IP address online.

Q: Is Touch VPN free forever?

Answer: Since Touch VPN is a non-commercial service, users can expect unlimited, unmetered free VPN connections with 5,900 servers in over 90 countries for as long as its available.

Q: Can Touch VPN unblock streaming services?

Answer: While it’s possible for Touch VPN to get past geo-restrictions from streaming services, it isn’t guaranteed. It doesn’t have the right privacy tools to get past strict blocking techniques, and struggles to keep up with IP address blacklisting unlike paid VPNs such as ExpressVPN and NordVPN.

Q: Can using Touch VPN result in a slower internet connection?

Answer: Using any VPN, including Touch VPN, can potentially slow down your internet connection due to the encryption process and the distance of the server you’re connected to. To minimise speed loss, choose a server location close to you and experiment with different VPN protocols to find the fastest option for your network.

Q: How can I improve the speed of my Touch VPN connection?

Answer: Slow speeds may result from connecting to a distant server, network congestion, or bandwidth throttling by your ISP. To improve speed, connect to a server closer to your location, use a wired connection if possible, and try changing the VPN protocol in the app settings.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like,, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.


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