Surfshark not working with Paramount+

Paramount+ not working with Surfshark? It can be an annoying issue, and one that will persist unless you try and fix it.

With Paramount+ being a popular streaming service, many try to stream their favourite shows on it using a VPN like Surfshark from around the globe. Unfortunately, since Paramount+ is only available in the US and it has licensing agreements to protect, it will try to identify and block the IP address Surfshark has given you.

Not to worry, as there are several fixes you can try to get it working again.

In this guide, we’ll explain how to fix Paramount+ not working with Surfshark so you can get back to streaming the latest shows. If you’re still running into problems, read on for our list of the best VPNs for Paramount+.  

Surfshark not working with Paramount+: Fixes

Try these fixes in order, if one doesn’t work move on to the next until you’ve resolved Surfshark not working with Paramount+.

Total Time: 5 minutes

  1. Check if your VPN works on another device

    Surfshark not working with Max

    An easy way to get Paramount+ working again is to check your devices. If Surfshark works with Paramount+ on your smartphone, but not your computer, then you know your VPN isn’t the problem. If your VPN does work on one device, jump to Step 3 below.

  2. Contact Surfshark’s live chat service

    Surfshark not working with Max

    Cycle through Surfsahrk’s available servers. If you only have a few options available to you, go to Surfshark’s website and find the Live Chat feature (if they have one) and ask for a specific server number that works with Paramount+.

    If support can’t point you towards a server that works with Paramount+, then you know that Surfshark is the problem.

  3. Delete your cookies

    Surfshark not working with Max

    Deleting your cookies can potentially fix Surfshark issues. Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your VPN connection to operate. This can help in establishing a more stable connection and resolving conflicts between Surfshark and certain web services like Paramount+.

  4. Connect to a different US server

    Surfshark not working with Max

    If Surfshark has stopped working with Paramount+, changing to a different US server will give you a new IP address. This is because Paramount+ may have identified and blocked the IP address Surfshark has given you.

    Changing to a different US server will give you a different US IP address, and if that one hasn’t been blocked, your VPN will work with Paramount+ again.

  5. Reinstall or update Surfshark

    Surfshark not working with Max

    It’s always a good idea to ensure Surfshark is up to date.

    Removing Surfshark and its settings from your device and starting again is a good way to get the most up-to-date settings configured on your devices without much effort.

    An update is also a worthwhile option. When Surfshark isn’t working with a particular streaming service, it’s aware of the issue and will release a fix in an update. One of these fixes may have been released for Paramount+ and to make sure you’ve got it, ensure Surfshark is updated to its latest version.

  6. Switch VPN protocols

    Surfshark not working with Max

    VPN protocols determine how the VPN works. When you use a VPN, the protocol is responsible for hiding your data and rerouting it via VPN servers.

    If Paramount+ isn’t working with Surfshark, it might be because the protocol you’re using is no longer working with the service.

    Surfshark offers three different protocols WireGuard, OpenVPN and IKEv2. Try changing between these to see if that fixes the issue. Take a look at our VPN protocols article to discover more about which technology might be best for you.

  7. Upgrade your VPN

    Surfshark not working with Max

    If nothing works, you should consider upgrading to a high-end VPN. I recommend ExpressVPN ($6.66/month) or NordVPN ($3.79/month) for Paramount+.

    For more information, check out our VPN list below to see which VPN suits your needs and budget.

Why does Paramount+ block Surfshark?

Paramount+ doesn’t specifically block Surfshark, but the streaming service does have measures in place to prevent users from bypassing geo-restrictions using any VPN, including Surfshark.

There are several reasons behind this. Paramount+ licenses content for specific regions, mainly the US. Using a VPN to connect to a server in a different region allows you to access content that might not be available in your location. This violates their licensing agreements and potentially copyright laws.

By geo-blocking, which involves identifying a non-US IP address and blocking it, Paramount+ ensures they comply with licensing agreements and avoid legal issues. This protects the rights of content creators and distributors.

However, it’s important to note that using a VPN is not illegal. As long as you’re using it for legal purposes and adhering to the VPN provider’s terms of service, it’s generally considered legal to use a VPN to access streaming services.

Some VPN providers, like ExpressVPN or NordVPN, have large server networks and regularly update their IP addresses, making it harder for Paramount+ to block them.

How does Paramount+ block Surfshark?

Paramount+ doesn’t directly block VPNs like Surfshark, but it uses various methods to identify and prevent users from bypassing geo-restrictions.

Like many streaming services, these VPN blocking techniques include:

  • IP Address Tracking: Paramount+ keeps track of IP addresses associated with known VPN servers. When they detect a connection coming from one of these flagged addresses, they might restrict access or serve different content depending on their licensing agreements.
  • Geolocation Databases: They can utilize third-party geolocation databases to estimate a user’s location based on their IP address. If this estimated location doesn’t match the region where the user is licensed to access the content, they might be blocked.
  • Traffic Analysis: Paramount+ can analyze traffic patterns to identify behaviors associated with VPN usage, such as frequent IP address changes or connections from known VPN datacenters.
  • Captcha Challenges: Sometimes, they might present additional verification steps like Captcha challenges to users connecting from flagged IP addresses or suspicious locations.

Does Paramount+ work with VPNs?

Yes, Paramount+ still works with VPNs. However, you need a VPN that is still compatible with the streaming service. ExpressVPN or NordVPN are good options.

Both of these VPNs have plenty of servers with a wide array of rotating IP addresses, have fast servers, and most importantly, they’re very good at getting around Paramount+’s VPN blocks.

When Paramount+ blocks an IP address provided by ExpressVPN or NordVPN, these VPNs will close that IP address and open a new one.

This simple process will allow you to watch Paramount+ reliably anywhere in the world. And it will prevent you from running into the same issues you have come across with Surfshark.

Best VPNs for Paramount+

1. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons
ExpressVPN

Streaming: ExpressVPN stands out for effortlessly bypassing geo-restrictions and seamlessly integrating with streaming platforms, operating reliably even in regions where VPNs are prohibited. It consistently demonstrates strong performance in getting past Paramount+’s blocks.

Servers: ExpressVPN boasts a vast network pf over 3,000 servers spanning across 104 countries, well surpassing the 71-country average. These servers are ideally located for Paramount+ subscribers, and less than 3% of its servers are virtual, guaranteeing a dependable and swift connection.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

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2. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers
NordVPN

Streaming: NordVPN proves highly efficient in circumventing geo-restrictions on streaming platforms such as Paramount+, consistently demonstrating successful connections to a variety of streaming services without any noticeable hitches.

Servers: NordVPN has 6,000 servers spanning 60 countries. Even though it doesn’t have many countries, many severs are in the US, which is ideal for Paramount+. Its commitment to physical servers ensures faster and more reliable connections.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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3. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options
PIA

Streaming: Private Internet Access seamlessly integrates with streaming services like Paramount+, overcoming initial challenges with BBC iPlayer that were successfully addressed through fixes.

Servers: PIA boasts a network of over 35,000 servers spread across 84 countries, surpassing the average of 71 countries. However, half of these servers are virtual, which affects reliability when compared to VPNs with a higher number of physical servers. Still, there’s more than enough for Paramount+.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

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4. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy
PureVPN

Streaming: PureVPN has demonstrated its ability to unblock streaming services over the years, including Paramount+. Although it faced challenges with BBC iPlayer, its performance improved during off-peak hours. While PureVPN can successfully unblock major streaming platforms, it might experience buffering problems during peak streaming periods.

Servers: With over 6,000 servers in 65 countries, PureVPN offers a wide range of servers around the world. For Paramount+, you’ll get your choice of plenty of US servers to connect to.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

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5. CyberGhost

Affordable and secure VPN with extensive server coverage

  • Features NoSpy servers, a Killswitch, and split tunnelling
  • Attractive pricing for long-term subscriptions
  • Over 9,000 servers in 91 countries
  • Independent audit confirms no-logs policy
  • 7-device coverage
  • Not optimal for streaming due to speed issues
  • Majority of servers are virtual
  • Lacks a proprietary protocol
Cyberghost

Streaming: CyberGhost enables users to access popular streaming services such as Paramount+. Nonetheless, users might encounter sluggish speeds, resulting in buffering and resolution problems, which could significantly detract from the streaming experience. However, you can expect better speeds when connecting to its streaming-specific servers.

Servers: CyberGhost prides itself on its extensive network of over 9,000 servers spread across 91 countries, providing plenty of IP addresses for Paramount+. However, it’s worth noting that 54% of these servers are virtual, which may impact both performance and reliability

Privacy: CyberGhost has a no-logs policy that has been independently audited by Deloitte, ensuring user privacy and security. This audit confirms that CyberGhost does not keep records of users’ online activities while using the VPN.

Price: CyberGhost offers three payment options: a 1-month subscription at $12.99/month, a 6-month subscription at $6.99/month, and a 2-year subscription at $2.19/month, which includes an extra two months for free.

Speeds: Speed tests conducted in New Zealand showed significant drops in both download and upload speeds across various servers when using CyberGhost, indicating a performance issue in terms of speed.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)930516
CyberGhost US server192.292.63
CyberGhost UK server139.191.90
CyberGhost Vietnam server232.244.32

Read our full CyberGhost review.

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Surfshark not working with Paramount+: FAQs

Q: Why is Surfshark not connecting to Paramount+?

Answer: This issue often arises due to Paramount+ detecting and blocking the IP addresses provided by Surfshark. To resolve this, try connecting to a different server location within Surfshark’s network, as this can provide a new IP address that might not be blocked.

Q: Can changing the VPN protocol in Surfshark help access Paramount+?

Answer: Yes, changing the VPN protocol can sometimes improve your chances of bypassing Paramount+’s VPN blocks. Surfshark offers several protocols, such as IKEv2 and OpenVPN, and switching between them may help you find one that works better for streaming Paramount+ content.

Q: What should I do if Paramount+ still doesn’t work with Surfshark after changing servers?

Answer: If changing servers doesn’t help, clearing your browser’s cache and cookies can be effective. This removes any saved data that could indicate your real location to Paramount+. Additionally, trying a different device or using Surfshark’s CleanWeb feature to block ads and trackers might also prove beneficial.

Q: Is there a way to increase streaming speeds on Paramount+ with Surfshark?

Answer: For enhanced streaming speeds, connect to a server that is geographically closest to you or to the Paramount+ content you are trying to access. This reduces the distance your data has to travel, potentially increasing your connection speed and improving streaming quality.

Q: How can I contact Surfshark if I’m still having issues with Paramount+?

Answer: Surfshark provides 24/7 customer support through live chat and email. If you’re encountering persistent issues with accessing Paramount+, reaching out to their support team can offer personalised assistance and potentially more advanced troubleshooting steps to help resolve the problem.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like Stuff.co.nz, thebit.nz, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.

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