Norton Secure VPN not working

If you’ve been using Norton Secure VPN and its suddenly stopped working. The VPN is either not designed for what you’re trying to do, or its not keeping up with the amount of customers it has.

Because Norton Secure VPN is a VPN that comes with antivirus software, it prioritises security over speed. This means if you’re using it to watch movies, or streaming services in a location where they aren’t available, it might not work.

Norton Secure VPN also has a lot of customers and it can potentially struggle to keep up with the demand.  This can cause Norton Secure VPN to stop working.

Fortunately, there are some fixes you can try to resolve Norton Secure VPN not working. Below are some steps to follow. Do them in order. If one doesn’t work move onto the next until the problem has been resolved.

How to fix Norton Secure VPN not working

  1. Check your internet connection

    Norton Secure VPN not working

    Sometimes when Norton Secure VPN stops working, it’s actually your internet connection that’s having issues.

    A good place to start is making sure that you’re still connected to the internet. If so, check that your internet is running correctly.
    The way to do that is to check your internet speed. You can do that here.

    If you think your internet is running slower than usual, that can be a sign your internet connection is having problems. This can create issues with Norton Secure VPN. Call your internet service provider (ISP) if this is the case.

  2. Disable antivirus

    Norton Secure VPN not working 2

    If you have an antivirus installed on your device, try uninstalling it and then try Norton Secure VPN.

    VPN software can often be mistaken for a virus or malware by antivirus software. When this happens, the antivirus blocks the VPN.

    This might be what’s happening with Norton Secure VPN. Disabling your antivirus or making Norton Secure VPN an exemption may fix the problems you’re coming across.

  3. Try a different device

    Norton Secure VPN not working

    If Norton Secure VPN is no longer a working, a great test is to try it on a different device.

    If Norton Secure VPN on your smartphone, but not your computer, then you know Norton Secure VPN isn’t the problem.

  4. Delete Cookies

    Norton Secure VPN not working

    Deleting your cookies can potentially fix issues you’re having with Norton Secure VPN.

    Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your Norton Secure VPN connection to operate.

    This can help in establishing a more stable connection when using Norton Secure VPN.

  5. Change to a different server

    Norton Secure VPN not working

    If Norton Secure VPN has suddenly stopped working, it might be because of what you’re trying to access with the VPN turned on.

    For example, some websites and streaming services try and block VPN connections. They do this by identifying the IP address that Norton Secure VPN has given you.

    If this has happened, changing to a different server will give you a different IP address, and if that one hasn’t been blocked, you shouldn’t run into any problems with Norton Secure VPN again.

  6. Reinstall Norton Secure VPN

    Norton Secure VPN not working

    Norton Secure VPN can sometimes inadvertently download bugs and errors. These can cause the software to run slowly or even not work at all.

    A good way of getting get rid of bugs and errors is by starting the VPN with a clean slate. To do that you should reinstall the software.

    This ensures you have a clean version of Norton Secure VPN and also, the latest version. Norton Secure VPN may have updated its software with fixes and reinstalling Norton Secure VPN will ensure you’re VPN is up to date.

  7. Upgrade to a better VPN

    Norton Secure VPN not working

    If the above fixes don’t work, either Norton Secure VPN isn’t managing to keep up with the demand of its many customers, or it’s not fast enough to enable you to do what you’re trying to do.

    This can be a problem because you’ll have to wait for Norton Secure VPN to fix the issue. Unfortunately, there’s no way of telling how long this will take and there’s no guarantee that Norton Secure VPN will even fix it.

    The best thing to do in this situation is to upgrade to a VPN that has the resources to keep up with increasing demand and has an incredibly fast, secure connection.

    The VPNs we recommend are NordVPN and ExpressVPN.

Why has Norton Secure VPN stopped working?

Norton Secure VPN’s operational issues, given its emphasis on security over accessing geo-restricted content or streaming services, can be attributed to a few key factors:

  1. Security Protocols: Compatibility issues with security protocols can cause disruptions, as Norton Secure VPN prioritises strong encryption for user data and privacy​​.
  2. Network Restrictions: Strict network policies in some environments may restrict VPN traffic, leading to connectivity issues for a service focused on security like Norton Secure VPN​​​​.
  3. Conflicts with Security Software: Norton Secure VPN’s security measures might conflict with other installed security software, causing connectivity problems due to perceived suspicious activity​​​​.

These factors highlight the balance Norton Secure VPN tries to maintain between offering robust protection and ensuring reliable connectivity, which can be challenging in certain network configurations or when facing stringent security software settings.

Because the VPN doesn’t place emphasis on unblocking content, if its IP addresses get blocked by an online service, Norton may not implement measures to prevent this from happening. This could result in the VPN not working when you’re trying to do certain things.

Which VPNs work reliably?

The VPNs that work reliably, whether you’re trying to access streaming services or maintain an anonymous online connection, usually meet most if not all of these criteria:

  • Encryption: A VPN should use strong encryption protocols like AES-256 or ChaCha20Poly1305 to scramble your data traffic, making it unreadable to anyone who intercepts it.
  • No-logs policy: A reliable VPN should have a strict no-logs policy, which means they don’t collect or store any data about your online activity, browsing history, or IP address.
  • IP address masking: A VPN should effectively hide your real IP address, making it appear as if you’re connecting from the location of the VPN server. This helps protect your online privacy and anonymity.
  • Leak protection: A good VPN should have built-in leak protection to prevent your real IP address or DNS information from accidentally leaking, even if the VPN connection drops momentarily.
  • Server network: A reliable VPN provider should have a large and diverse network of servers in different locations around the world. This allows you to choose a server closest to your desired location for optimal performance and connection speeds.
  • Uptime: A reliable VPN should offer a high uptime guarantee, which means their servers are online and operational most of the time. This ensures you can connect to the VPN whenever you need it.
  • Fast connection speeds: A reliable VPN should provide good connection speeds to avoid significant slowdowns while browsing the internet, streaming content, or downloading files.
  • Split tunneling: This feature allows you to choose which traffic goes through the VPN tunnel and which traffic bypasses it. This can be helpful for maintaining a faster connection for applications that don’t req

The VPN services we recommend

1. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers

Streaming: NordVPN is highly effective for bypassing geo-restrictions on streaming platforms like Netflix and BBC iPlayer. It has shown consistent success in connecting to various streaming services without noticeable issues.

Servers: NordVPN’s server network spans 60 countries. While this is below the average of 71 countries for the top 20 VPNs, its commitment to physical servers ensures faster and more reliable connections.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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(30-day money-back guarantee)

2. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons

Streaming: ExpressVPN excels in unblocking geo-restricted content and works seamlessly with streaming services, even in countries where VPNs are banned. It consistently performed well in tests with Netflix, BBC iPlayer, Hulu, and HBO Max.

Servers: ExpressVPN has a robust network with servers in 104 countries, significantly above the 71-country average. Less than 3% of these servers are virtual, ensuring a reliable and fast physical network.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

Special Offer for you!

(30-day money-back guarantee)

3. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy

Streaming: PureVPN has shown improvement in its ability to unblock streaming services. While it initially struggled with BBC iPlayer, its performance improved during less busy times. PureVPN can unblock major streaming services, but it may encounter buffering issues during peak streaming periods.

Servers: PureVPN offers a wide range of servers around the world. Although specific numbers are not provided, PureVPN’s server offerings are robust, allowing users to access various international content.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

Special Offer for you!

(30-day money-back guarantee)

4. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options

Streaming: Private Internet Access works well with streaming services such as Netflix, Hulu, and HBO Max, although it initially faced some difficulties with BBC iPlayer, which were resolved after some fixes.

Servers: PIA has over 35,000 servers in 84 countries, which is above the average of 71 countries. However, 50% of these servers are virtual, impacting reliability compared to VPNs with more physical servers.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

Special Offer for you!

(30-day money-back guarantee)

5. Surfshark

Affordable and secure VPN with unlimited device policy of 2024

  • Attractive pricing for long-term subscriptions
  • Supports unlimited simultaneous connections
  • Robust security and privacy
  • 24/7 responsive chat support
  • Extensive server network in 100 countries
  • Has trouble with services like Hulu
  • Lacks a unique proprietary protocol
  • App can be overwhelming
  • Not the fastest among competitors

Streaming: Surfshark performs well with most streaming services but faces challenges with some, like Hulu. This could be a drawback for users who heavily rely on VPNs for streaming content from various regions.

Servers: Surfshark boasts a server network in 100 countries, which is well above the average and includes both physical and virtual servers, providing extensive geographic coverage.

Privacy: Surfshark emphasizes its commitment to privacy with successful DNS leak tests and independent security audits by Cure53, ensuring robust online security and privacy. You can find more about their security audits here.

Price: Surfshark offers a 1-month option costing $12.95/month, a 12-month option at $3.99/month, and a 24-month option at $2.49/month. It accepts major credit cards, PayPal, Google Pay, Amazon Pay, and various cryptocurrencies.

Speeds: Below is a table that gives you an idea of the speed performance when using Surfshark. From our tests, we observed decent speeds, suitable for general use, but not the fastest compared to some rivals.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)940.55520.24
Surfshark US server775.96.15
Surfshark UK server587.793.79

Read our full Surfshark review.

Special Offer for you!

(30-day money-back guarantee)

Norton Secure VPN not working: FAQs

Q: Why is my Norton Secure VPN not connecting?

Answer: Norton Secure VPN may not connect due to an unstable internet connection, outdated VPN software, or conflicts with your firewall or antivirus software. Ensure your internet is stable, update the VPN software, and check your firewall or antivirus settings to allow VPN connections

Q: Can Norton Secure VPN work on all types of networks?

Answer: Norton Secure VPN should work on most home and public Wi-Fi networks. However, it might encounter issues on networks with strict configurations or those that block VPN traffic, such as some corporate or educational networks. Adjusting VPN settings or contacting the network administrator may be necessary

Q: How do I fix slow internet speeds while using Norton Secure VPN?

Answer: Slow internet speeds with Norton Secure VPN can result from server overload, distance from the selected server, or encryption overhead. Try connecting to a different server closer to your location or check if there are any available updates for the VPN software

Q: Why does Norton Secure VPN keep disconnecting?

Answer: Frequent disconnections can be caused by software conflicts, network instability, or incorrect VPN settings. Ensure your Norton Secure VPN and network drivers are up to date, and consider adding the VPN as an exception in your firewall and antivirus settings

Q: Can Norton Secure VPN bypass geo-restrictions for streaming services?

Answer: Although primarily focused on security, Norton Secure VPN may occasionally help bypass geo-restrictions. However, its main purpose is not to unblock streaming content, and performance may vary with different services due to its emphasis on security over content access

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like,, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.


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