Betternet not working

If you’ve been using Betternet to make your internet connection anonymous and it’s not working, it’s probably because Betternet is no longer keeping up with the number of customers it has.

Similarly, if you’re using Betternet to watch streaming services outside your country and its not working, it’s most likely because Betternet isn’t getting around the VPN blocking techniques many streaming services use.

These issues are happening purely because Betternet is a free VPN, it has a lot of customers and limited resources. This can put pressure on Betternet’s servers, and it often struggles to keep up with the demand of its many customers. Betternet also doesn’t have the resources to ensure its consistently compatible with a number of streaming services.

Don’t panic though, here are some fixes you can try to resolve Betternet not working.

How to fix Betternet not working

  1. Check your internet connection

    Betternet not working

    Sometimes when Betternet stops working, it’s actually your internet connection that’s having issues.

    A good place to start is making sure that you’re still connected to the internet. If so, check that your internet is running correctly.
    The way to do that is to check your internet speed. You can do that here.

    If you think your internet is running slower than usual, that can be a sign your internet connection is having problems. This can create issues with Betternet. Call your internet service provider (ISP) if this is the case.

  2. Disable antivirus

    Betternet not working

    If you have an antivirus installed on your device, try uninstalling it and then try Betternet.

    VPN software can often be mistaken for a virus or malware by antivirus software. When this happens, the antivirus blocks the VPN.

    This might be what’s happening with Betternet. Disabling your antivirus or making Betternet an exemption may fix the problems you’re coming across.

  3. Try a different device

    Betternet not working

    If Betternet is no longer a working, a great test is to try it on a different device.

    If Betternet on your smartphone, but not your computer, then you know Betternet isn’t the problem.

  4. Delete Cookies

    Betternet not working

    Deleting your cookies can potentially fix issues you’re having with Betternet.

    Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your Betternet connection to operate.

    This can help in establishing a more stable connection when using Betternet.

  5. Change to a different server

    Betternet not working

    If Betternet has suddenly stopped working, it might be because of what you’re trying to access with the VPN turned on.

    For example, some websites and streaming services try and block VPN connections. They do this by identifying the IP address that Betternet has given you.

    If this has happened, changing to a different server will give you a different IP address, and if that one hasn’t been blocked, you shouldn’t run into any problems with Betternet again.

  6. Reinstall Betternet

    Betternet not working

    Betternet can sometimes inadvertently download bugs and errors. These can cause the software to run slowly or even not work at all.

    A good way of getting get rid of bugs and errors is by starting the VPN with a clean slate. To do that you should reinstall the software.

    This ensures you have a clean version of Betternet and also, the latest version. Betternet may have updated its software with fixes and reinstalling Betternet will ensure you’re VPN is up to date.

  7. Upgrade to a better VPN

    Betternet not working

    If the above fixes don’t work, either Betternet isn’t managing to keep up with the demand of its many customers, or it’s not fast enough to enable you to do what you’re trying to do.

    This can be a problem because you’ll have to wait for Betternet to fix the issue. Unfortunately, there’s no way of telling how long this will take and there’s no guarantee that Betternet will even fix it.

    The best thing to do in this situation is to upgrade to a VPN that has the resources to keep up with increasing demand and has an incredibly fast, secure connection.

    The VPNs we recommend are NordVPN and ExpressVPN.

Why has Betternet stopped working?

Betternet VPN may stop working for several reasons, similar to issues faced by other VPN services. Understanding the specific cause can be challenging without more details, but here are some common reasons and potential solutions:

  1. Server Issues: Betternet’s servers might be temporarily down or undergoing maintenance. Trying a different server, if the option is available, can sometimes resolve this issue.
  2. Network Restrictions: Some networks, particularly those in workplaces, educational institutions, or countries with strict internet censorship, may block VPN connections, including Betternet. Testing Betternet on a different network could help determine if this is the problem.
  3. Outdated App Version: Using an outdated version of the Betternet app may lead to connectivity issues. Ensure that you have the latest version of the app installed.
  4. Conflict with Other Apps: Betternet might not work correctly if there are conflicts with other apps or services running on your device, especially other VPNs or security software. Consider disabling or uninstalling other VPNs or security applications to see if this resolves the issue.
  5. Device Compatibility: Your device or operating system might have compatibility issues with Betternet. Check Betternet’s support or community forums to see if your device is compatible and if there are any known issues or fixes.
  6. IP or Protocol Blocking: Some ISPs (Internet Service Providers) may block the IP addresses used by VPN services or the protocols they use to encrypt data. Trying different connection protocols within the Betternet app, if available, might help circumvent this issue.
  7. Corrupted Installation: The installation of Betternet on your device might be corrupted. Reinstalling the app can ensure you have a clean, uncorrupted installation.
  8. Exceeding Free Tier Limitations: If you’re using a free version of Betternet, there might be limitations on usage, server access, or bandwidth. Upgrading to a premium account often provides a more stable and faster connection.

A significant challenge faced by Betternet, as with many free VPN services, is the sheer volume of users accessing the service at any given time. This high user density not only strains the servers, leading to potential slowdowns and connectivity issues, but also means that the pool of IP addresses Betternet provides is more frequently used and thus, more easily identifiable. Websites, streaming services, and even certain governmental bodies have become adept at detecting and blocking IP addresses known to belong to VPNs. Since free VPNs like Betternet have a limited range of IP addresses that are shared among a large user base, these addresses become easily recognizable and are more likely to be blocked.

Which VPNs work reliably?

When seeking a reliable VPN, it’s crucial to evaluate certain characteristics that contribute to its performance, security, and usability. Here are some key features to look for in a VPN that is known for its reliability:

  1. Extensive Server Network: A VPN with a wide and diverse server network allows for better speed and reliability. It provides more options for users to connect to, reducing the likelihood of server overload and offering more geographic locations for users aiming to bypass regional restrictions.
  2. Robust Security Features: The most reliable VPNs offer strong encryption (such as AES-256), secure VPN protocols (like OpenVPN, IKEv2, and WireGuard), and additional security features such as a kill switch, which cuts off your internet connection if the VPN drops unexpectedly. This ensures your data remains secure and private.
  3. Strict No-Logging Policy: A VPN that doesn’t keep logs of your internet activity offers greater privacy and is less likely to be compelled to share your data with third parties. Look for VPNs with transparent policies and, ideally, independent audit reports that verify their no-logging claims.
  4. High Speeds and Unlimited Bandwidth: For streaming, gaming, and downloading, you’ll need a VPN that doesn’t significantly slow down your connection and doesn’t cap your data usage. The most reliable VPNs invest in high-quality server infrastructure to ensure fast and consistent speeds.
  5. User-Friendly Interface: A straightforward and intuitive interface makes it easy for users to connect to a VPN server, change settings, and troubleshoot issues without needing extensive technical knowledge.
  6. Wide Compatibility: The ability to use the VPN across different devices and platforms (Windows, macOS, Linux, Android, iOS, routers, etc.) with multiple simultaneous connections ensures that all your devices can be protected under one account.
  7. Responsive Customer Support: Quick and helpful customer service (through live chat, email support, and extensive knowledge bases) is essential for resolving any issues you may encounter.

The VPN services we recommend when Betternet isn’t working

1. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers

Streaming: NordVPN is highly effective for bypassing geo-restrictions on streaming platforms like Netflix and BBC iPlayer. It has shown consistent success in connecting to various streaming services without noticeable issues.

Servers: NordVPN’s server network spans 60 countries. While this is below the average of 71 countries for the top 20 VPNs, its commitment to physical servers ensures faster and more reliable connections.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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2. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons

Streaming: ExpressVPN excels in unblocking geo-restricted content and works seamlessly with streaming services, even in countries where VPNs are banned. It consistently performed well in tests with Netflix, BBC iPlayer, Hulu, and HBO Max.

Servers: ExpressVPN has a robust network with servers in 104 countries, significantly above the 71-country average. Less than 3% of these servers are virtual, ensuring a reliable and fast physical network.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

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3. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy

Streaming: PureVPN has shown improvement in its ability to unblock streaming services. While it initially struggled with BBC iPlayer, its performance improved during less busy times. PureVPN can unblock major streaming services, but it may encounter buffering issues during peak streaming periods.

Servers: PureVPN offers a wide range of servers around the world. Although specific numbers are not provided, PureVPN’s server offerings are robust, allowing users to access various international content.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

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(30-day money-back guarantee)

4. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options

Streaming: Private Internet Access works well with streaming services such as Netflix, Hulu, and HBO Max, although it initially faced some difficulties with BBC iPlayer, which were resolved after some fixes.

Servers: PIA has over 35,000 servers in 84 countries, which is above the average of 71 countries. However, 50% of these servers are virtual, impacting reliability compared to VPNs with more physical servers.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

Special Offer for you!

(30-day money-back guarantee)

5. Surfshark

Affordable and secure VPN with unlimited device policy of 2024

  • Attractive pricing for long-term subscriptions
  • Supports unlimited simultaneous connections
  • Robust security and privacy
  • 24/7 responsive chat support
  • Extensive server network in 100 countries
  • Has trouble with services like Hulu
  • Lacks a unique proprietary protocol
  • App can be overwhelming
  • Not the fastest among competitors

Streaming: Surfshark performs well with most streaming services but faces challenges with some, like Hulu. This could be a drawback for users who heavily rely on VPNs for streaming content from various regions.

Servers: Surfshark boasts a server network in 100 countries, which is well above the average and includes both physical and virtual servers, providing extensive geographic coverage.

Privacy: Surfshark emphasizes its commitment to privacy with successful DNS leak tests and independent security audits by Cure53, ensuring robust online security and privacy. You can find more about their security audits here.

Price: Surfshark offers a 1-month option costing $12.95/month, a 12-month option at $3.99/month, and a 24-month option at $2.49/month. It accepts major credit cards, PayPal, Google Pay, Amazon Pay, and various cryptocurrencies.

Speeds: Below is a table that gives you an idea of the speed performance when using Surfshark. From our tests, we observed decent speeds, suitable for general use, but not the fastest compared to some rivals.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)940.55520.24
Surfshark US server775.96.15
Surfshark UK server587.793.79

Read our full Surfshark review.

Special Offer for you!

(30-day money-back guarantee)

Betternet not working: FAQs

Q: Why won’t Betternet connect on my device?

Answer: Betternet might not connect due to issues like server overload, incorrect network settings, or an outdated version of the app. Ensure your app is up to date and try connecting to a different network to see if the problem persists.

Q: How can I improve slow connection speeds on Betternet?

Answer: Improving slow connection speeds can often be as simple as switching to a server closer to your location or ensuring your device isn’t running too many bandwidth-intensive applications simultaneously. Also, consider restarting your router or connecting via Ethernet for a more stable connection.

Q: Can I use Betternet to access streaming services from abroad?

Answer: While Betternet can sometimes bypass geographical restrictions, many streaming services have advanced VPN detection methods that may block the IP addresses provided by free VPNs. Success may vary depending on the service and the specific servers you are using.

Q: Why does Betternet frequently disconnect?

Answer: Frequent disconnections could be caused by unstable internet connections, conflicts with other software, or limitations within the free version of Betternet. Check your internet stability and try disabling other VPNs or firewall settings that may interfere with Betternet.

Q: Is there a limit to how much data I can use with Betternet?

Answer: The free version of Betternet may have limitations on data usage or bandwidth, leading to slower speeds after reaching a certain threshold. For unlimited data, consider upgrading to Betternet’s premium version, which offers enhanced features and no data caps.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like,, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.


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