Amazon Prime Video not working with VPN

Amazon Prime Video not working with VPN: Here’s how to FIX that!

It’s a pain when Amazon Prime Video is not working with your VPN or proxy. But there are still a few things you can do. Take a look at the steps I’ve outlined below, and you’ll be able to watch Amazon Prime via a VPN again in a few minutes.

See also: Netflix detecting VPN? Here’s how to fix that!

Amazon Prime Detecting VPN?

“Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.”

If you see the above error while trying to watch Amazon Prime Video through a VPN or proxy, then it’s bad news. Amazon Prime servers have detected that the IP address you’re using (via your VPN provider) is, in fact, a VPN server (more on this later). There are two things you can do to counter this.

1. The first is to change the VPN server you’re connecting from. Most VPNs have several servers in (most) countries. More popular countries – like the US, UK, Canada, France, Germany, etc. – are likely to have 10-1000 servers to choose from. I suggest using the Live Chat function on your VPN provider’s website to find out which servers they recommend you try first.

2. Your second option is more drastic. Change VPNs. If you’re not with ExpressVPN, Ivacy, NordVPN, then you’re using a second-rate VPN. The lower the quality of your VPN, the more likely it is to have its servers blacklisted by Amazon Prime (and Netflix, Hulu, HBO, BBC iPlayer et al.)

See also: BBC iPlayer not working with VPN? Here’s how to fix that!

How does Amazon Prime Video detect that I’m using a VPN?

Amazon Prime Video can detect that you’re using a VPN via multiple methods. There are off-the-shelf services it can use that perform IP, DNS and WebRTC leaks – these are basic tests that good VPNs such as ExpressVPN, Ivacy and NordVPN don’t fail.

However, if you’re using a cheap VPN there’s a chance your connection might not be fully watertight. Making it insecure. And detectable.

More advanced checks involve GeoIP databases, such as MaxMind, to verify the IP address you’re connecting from. If your VPN is using an IP address that’s on one of these lists you won’t be able to watch Now TV.

Annoyingly, most VPNs bulk buy their IP addresses from commercial servers. This makes it easy for Amazon Prime to initially detect that an IP address is a VPN server, and also detect/block similar IP addresses.

There’s one final way that Amazon Prime can detect that an IP address belongs to a VPN: the number of accounts connecting from the same IP address. Most VPNs share a small number of servers with a large number of customers.

When Amazon Prime Video detects too many of its customers connecting from the same IP address, it knows that said IP is a VPN.

See also: HBO Go not working with VPN? Here’s how to FIX that!

What to do when Amazon Prime Video has stopped working with VPN?

As I said above, if none of your VPN servers is working with Amazon Prime Video – or you’re fed up with your VPN’s poor uptime with APV – it’s time to change to a service that works consistently.

Below I’ve listed the three VPNs that I’ve had the most success with over the past three years. It’s worth noting that these services work best with Amazon Prime Video when connected via a laptop or smartphone/tablet.

Another method I’ve had good success with recently is Smart DNS Proxy. The involves a little bit more work during the setup phase – you need to change your device’s DNS settings – but it’s a good alternative if you don’t want to sacrifice speed or use another VPN. Take a look at How to change DNS settings to find out more.

Best VPN(s) to beat the Amazon Prime Video VPN error

There are tons of VPNs that will *temporarily* unblock Amazon Prime Video. When I first moved to New Zealand I thought I did my research properly and decided IPVanish was the best VPN for me in terms of price and functions. And for the first few days, IPVanish unblocked Amazon Prime Video for me reasonably well. Then, all of a sudden, it didn’t. I reached out to IPVanish’s support team and was told that it no longer supported unblocking Amazon Prime Video as one of its features.

Below are three VPNs that have been able to beat Amazon Prime Video’s VPN ban for the past several years.

1. ExpressVPN

Amazon Prime Video not working with VPN - ExpressVPN

Price: $6.66 per month

  • 256-bit AES encryption
  • 5 simultaneous connections on multiple devices
  • No logs
  • Dedicated Android; iOS; Windows; and Mac apps
  • Unlimited bandwidth

If you want to best streaming experience then you can’t beat ExpressVPN. I’ve been using ExpressVPN to watch Amazon Prime Video from New Zealand since March 2018 without any issues.

What makes ExpressVPN the best? Easy, it’s infrastructure. ExpressVPN costs the most because its servers are the least crowded on any VPN. This is very important when streaming content as overloaded servers lead to buffering problems, and eventually, that server getting blacklisted by Amazon Prime Video.

If you’re willing to pay the extra couple of dollars, ExpressVPN is an excellent choice. It’s a fast VPN that always has servers open with the biggest online TV servers. ExpressVPN has invested heavily in its network and has been able to constantly beat the iPlayer’s VPN ban (US Netflix, Amazon Prime, ITV Hub, 4oD’s too)/

This VPN has all the features you’d want from a modern VPN – unlimited bandwidth, 256-bit AES encryption, up to 5 simultaneous connections (on multiple devices), no logs, and dedicated iOS, Android, Fire TV Stic, Windows and Mac apps – you won’t regret using ExpressVPN as your main VPN.

Click here to buy ExpressVPN and get 3 months FREE


2. Ivacy

Amazon Prime Video not working with VPN - Ivacy

Price: $2.49/month

  • 256-bit AES encryption
  • Automatic killswitch
  • Connect up to 5 devices simultaneously
  • No logs
  • Dedicated Android; iOS; Windows; and Mac apps
  • 750 Servers in 140+ Countries
  • Unlimited bandwidth

If you’re looking for a cheaper option, then I suggest Ivacy. At $2.49/month it represents unbeatable value, and best of all, it provides reliable connections to Amazon Prime Video.

Ivacy is a little different to ExpressVPN with regards to UX (user experience). Instead of just selecting a server, you need to select the specific Amazon Prime Video server. Don’t worry, this isn’t a bad thing – by connecting to a dedicated Amazon Prime Video server, it simply means that you’re connecting to an IP address that Ivacy knows works with Amazon Prime Video

Connecting to Amazon Prime Video isn’t the only thing that Ivacy can do. This VPN will unlock US Netflix, 4oD, ITV Hub, BBC iPlayer, and dozens more high-end streaming services. A bargain for $2.49/month.

Click here to buy Ivacy for $2.49/month


3. NordVPN

Amazon Prime Video not working with VPN - NordVPN

Price: $3.99 per month

  • 256-bit AES encryption
  • Automatic killswitch
  • Connect up to 6 devices simultaneously
  • No logs
  • Dedicated Android; iOS; Windows; and Mac apps
  • 1535 servers in 61 countries
  • Unlimited bandwidth

NordVPN is the good, and well-priced, VPN for unlocking Amazon Prime Video from anywhere in the world. It also one of the more established and respected VPN providers.

This VPN is one of the best on the market at playing Cat and Mouse with Amazon Prime Video (and US Netflix, Hulu, BBC iPlayer, etc.) If/when one of its servers gets blacklisted, it reacts by replacing the IP address immediately. This is the best feature you can look for from a VPN provider if you want to watch TV from another country.

It’s a service that has performed well in VPN tests for several years. Today it’s competitively priced and has all the features you want from a VPN. Android and iOS apps are available directly on the respective app stores and you can run up to six devices simultaneously. There are multiple price options too.

Click here to save 66% and get NordVPN for $3.99/month


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