If you’ve been watching Amazon Prime with a VPN and it’s stopped working, if you’re coming across errors like “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.” Then Amazon has managed to block the IP address that you’re using with your VPN.
This can be frustrating, but fortunately, there’s some fixes you can try to resolve this issue.
This article will explain how you can fix Amazon Prime not working with VPN and how you can prevent these problems from happening again.
See also:
- ExpressVPN not working with Amazon Prime? There’s an EASY way to fix that! (September 2021)
- How to watch Hulu in Australia: The EASY way! (September 2021)
- How to watch The CW outside the US: It ONLY takes 2-minutes! (September 2021)
Amazon Prime not working with VPN: Quick Fixes
Delete Cookies
You may have noticed some websites ask you to accept Cookies. Cookies aren’t dangerous files. They’re designed to make your online experience more streamlined. However, they sometimes contain information about your location.
Amazon can potentially scan these Cookies to determine if you’re inside Primes broadcast zone. It can do this regardless of if you’re using a VPN or not.
If Amazon scans your Cookies and determines you aren’t inside its broadcast zone, it’ll block your connection, and you’ll receive errors like “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.”
Change to a different server
If your VPN was working with Amazon Prime and it suddenly stopped working, try changing to a different server on your VPN.
Your VPN isn’t working because Amazon has blocked the IP address you’ve been given. The good news is Amazon doesn’t have that capacity to block a VPN in its entirety.
Changing to a different server will give you a different IP address and if Amazon hasn’t blocked this one, you’ll be able to watch the streaming service again.
Upgrade to a more reliable VPN
If steps one and two don’t resolve Amazon Prime not working with VPN, Amazon has managed to block all of the IP addresses your VPN has available at this time.
You can wait for your VPN to release new IP addresses that Amazon hasn’t blocked. However, IP addresses are expensive, and this could take a long time. Also, since you’ve run into this problem already, your VPN doesn’t have measures in place to stay ahead of Amazon’s blocks and inevitably, the new IPs will get blocked as well.
The best way to fix Amazon Prime not working with VPN is to upgrade to a VPN that’s still compatible with the streaming service.
NordVPN ($3.49/month) or Ivacy ($1.33/month) both work well with Amazon Prime. When Amazon Prime identifies an IP address provided by these VPNs’ NordVPN ($3.49/month) or Ivacy ($1.33/month) will close that IP address and open a new one.This simple measure will prevent you from running into the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error, and it will allow you to watch Amazon Prime reliably anywhere in the world.
Why am I getting the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.” error?
You’re getting the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again,” because Amazon has managed to identify that you’re using its service with a VPN, and subsequently has blocked the IP address your VPN has given you.
The reason Amazon does this is all to do with broadcast rights. Amazon doesn’t have the rights to broadcast all its content anywhere in the world. It has strict copyright and licensing agreements with its content partners that disclose where certain content can be broadcast in the world. This is why you’ll find some content on the US version of Prime, but it won’t be available in the UK. It’s cause Amazon doesn’t have the rights to broadcast that content in the UK.
If Amazon was to breach these broadcast agreements, it could face severe financial repercussions. Because VPNs are a well-known way of watching Prime outside of its zones, VPNs could be the reason Amazon faces these punishments. To prevent that from happening, Amazon tries to block VPNs from accessing its service.
How does Amazon Prime block VPNs?
Amazon Prime blocks VPNs using three main techniques:
- The most common technique is to do with the IP addresses that your VPN can provide. VPN providers have more customers than the number of IP addresses they can provide; this means that customers can use the same IP addresses. Usually, only a household with a few devices uses the same IP address. When Amazon Prime sees hundreds or even thousands of connections coming through on the same IP address, it knows that it is a VPN, and it blocks it.
- Amazon Prime monitors for IP, DNS and WebRTC leaks that can tip the service off you are using a VPN.
- Amazon Prime teams up with GeoIP databases like Maxmind to identify IP addresses. If the IP address your VPN provides is on one of these databases, Amazon Prime will be able to find out where in the world you are connecting to the internet from, and it will block you.
Lesser VPNs, especially free VPNs, find it very hard to get around these blocking methods. If you’re coming across the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error, then your VPN isn’t good enough to stay ahead of Amazon’s blocks.

Does Amazon Prime still work with VPNs?
Amazon Prime still works with VPNs. However, you need to use a VPN that can stay ahead of Amazon’s VPN blocks.
You need a VPN like NordVPN ($3.49/month) and Ivacy ($1.33/month).
Inevitably Amazon Prime will sometimes identify an IP address provided by NordVPN ($3.49/month) and Ivacy ($1.33/month) however, the way these VPNs react to that is what sets them apart from lesser VPNs. When IP addresses provided by NordVPN ($3.49/month) and Ivacy ($1.33/month) are blocked, these VPNs will close them and open a new one.
This means there will always be an IP address for you to connect to, allowing you to stream Amazon Prime from anywhere in the world reliably. It will also prevent you from running into the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error.
The best VPNs to watch Amazon Prime
1. NordVPN
The BEST VPN of 2022

Pro
- Fast servers
- No logs
- Thousands of IP addresses
- 6-simultaneous connections
- 30-day money-back guarantee
- Easy-to-use app
Cons
- No refunds for purchases from iTunes/App store
SPECIAL OFFER – $3.49/month
2. Ivacy
The BEST low-cost VPN

Pros
- Fast servers
- Thousands of IP addresses
- Dedicated streaming servers
- 5-simultaneous connections
- 24/7 Live Chat
- 30-day money-back guarantee
Cons
- Only 5 devices
- Sometimes runs slow
- Occasionally blocked by streaming sites
SPECIAL OFFER: 7-DAY TRIAL ($0.99)
3. ExpressVPN
A very reliable and fast VPN

Pros
- Fast servers
- Thousands of IP addresses
- 10-simultaneous connections
- 24/7 Live Chat
- 30-day money-back guarantee
- Easy-to-use app
Cons
- Expensive
SPECIAL OFFER – 3-MONTHS FREE!
4. Private Internet Access
The BEST mid-range VPN for streaming!
Pros
- Fast and reliable servers
- Thousands of IP addresses
- 10-simultaneous connections
- 24/7 Live Chat
- 30-day money-back guarantee
Cons
- Only 48 server locations
SPECIAL OFFER – SAVE 82%!
30-day money-back guarantee
5. CyberGhost

Pros
- 1-day free trial
- Reliable servers
- Thousands of IP addresses
- 7-simultaneous connections
- 30-day money-back guarantee
- Easy-to-use app
Cons
- Expensive
- Average speed scores
SPECIAL OFFER – 1-DAY FREE TRIAL
30-day money-back guarantee