If you’ve been watching Amazon Prime with a VPN and it’s stopped working, if you’re coming across errors like “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.” Then Amazon has managed to block the IP address that you’re using with your VPN.
This can be frustrating, but fortunately, there’s some fixes you can try to resolve this issue.
This article will explain how you can fix Amazon Prime not working with VPN and how you can prevent these problems from happening again.
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Amazon Prime not working with VPN: Quick Fixes
You may have noticed some websites ask you to accept Cookies. Cookies aren’t dangerous files. They’re designed to make your online experience more streamlined. However, they sometimes contain information about your location.
Amazon can potentially scan these Cookies to determine if you’re inside Primes broadcast zone. It can do this regardless of if you’re using a VPN or not.
If Amazon scans your Cookies and determines you aren’t inside its broadcast zone, it’ll block your connection, and you’ll receive errors like “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.”
Change to a different server
If your VPN was working with Amazon Prime and it suddenly stopped working, try changing to a different server on your VPN.
Your VPN isn’t working because Amazon has blocked the IP address you’ve been given. The good news is Amazon doesn’t have that capacity to block a VPN in its entirety.
Changing to a different server will give you a different IP address and if Amazon hasn’t blocked this one, you’ll be able to watch the streaming service again.
Upgrade to a more reliable VPN
If steps one and two don’t resolve Amazon Prime not working with VPN, Amazon has managed to block all of the IP addresses your VPN has available at this time.
You can wait for your VPN to release new IP addresses that Amazon hasn’t blocked. However, IP addresses are expensive, and this could take a long time. Also, since you’ve run into this problem already, your VPN doesn’t have measures in place to stay ahead of Amazon’s blocks and inevitably, the new IPs will get blocked as well.
The best way to fix Amazon Prime not working with VPN is to upgrade to a VPN that’s still compatible with the streaming service.
NordVPN ($3.49/month) or Ivacy ($1.33/month) both work well with Amazon Prime. When Amazon Prime identifies an IP address provided by these VPNs’ NordVPN ($3.49/month) or Ivacy ($1.33/month) will close that IP address and open a new one.
This simple measure will prevent you from running into the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error, and it will allow you to watch Amazon Prime reliably anywhere in the world.
Why am I getting the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.” error?
You’re getting the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again,” because Amazon has managed to identify that you’re using its service with a VPN, and subsequently has blocked the IP address your VPN has given you.
The reason Amazon does this is all to do with broadcast rights. Amazon doesn’t have the rights to broadcast all its content anywhere in the world. It has strict copyright and licensing agreements with its content partners that disclose where certain content can be broadcast in the world. This is why you’ll find some content on the US version of Prime, but it won’t be available in the UK. It’s cause Amazon doesn’t have the rights to broadcast that content in the UK.
If Amazon was to breach these broadcast agreements, it could face severe financial repercussions. Because VPNs are a well-known way of watching Prime outside of its zones, VPNs could be the reason Amazon faces these punishments. To prevent that from happening, Amazon tries to block VPNs from accessing its service.
How does Amazon Prime block VPNs?
Amazon Prime blocks VPNs using three main techniques:
- The most common technique is to do with the IP addresses that your VPN can provide. VPN providers have more customers than the number of IP addresses they can provide; this means that customers can use the same IP addresses. Usually, only a household with a few devices uses the same IP address. When Amazon Prime sees hundreds or even thousands of connections coming through on the same IP address, it knows that it is a VPN, and it blocks it.
- Amazon Prime monitors for IP, DNS and WebRTC leaks that can tip the service off you are using a VPN.
- Amazon Prime teams up with GeoIP databases like Maxmind to identify IP addresses. If the IP address your VPN provides is on one of these databases, Amazon Prime will be able to find out where in the world you are connecting to the internet from, and it will block you.
Lesser VPNs, especially free VPNs, find it very hard to get around these blocking methods. If you’re coming across the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error, then your VPN isn’t good enough to stay ahead of Amazon’s blocks.
Does Amazon Prime still work with VPNs?
Amazon Prime still works with VPNs. However, you need to use a VPN that can stay ahead of Amazon’s VPN blocks.
Inevitably Amazon Prime will sometimes identify an IP address provided by NordVPN ($3.49/month) and Ivacy ($1.33/month) however, the way these VPNs react to that is what sets them apart from lesser VPNs. When IP addresses provided by NordVPN ($3.49/month) and Ivacy ($1.33/month) are blocked, these VPNs will close them and open a new one.
This means there will always be an IP address for you to connect to, allowing you to stream Amazon Prime from anywhere in the world reliably. It will also prevent you from running into the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error.
The best VPNs to watch Amazon Prime
The BEST VPN of 2021Number of servers: 5,000+ | Speeds: >80% | Bandwidth: Unlimited | IP locations: 62 countries | Devices supported: 6 | Live chat: Yes | 30-day money-back guarantee: Yes NordVPN is the most widely-used VPN in the world. And its easy to see why. It’s a polished app that delivers fast connections (more on this later) to a massive network of VPN servers. It’s the most reliable at unblocking popular streaming services too – US Netflix, Hulu, Disney+, BBC iPlayer, HBO Max, Amazon Prime Video, etc. This is because NordVPN hired full-time technical team (that’s responsible for monitoring its servers connections with popular TV streaming services) and has been aggressively investing in its network of IP addresses in key locations. Another interesting thing to note is that NordVPN is an industry leader in its development of Nordlynx technology. Nordlynx is built using the WireGuard, a new VPN tunnelling protocol designed to outperform current standards (OpenVPN and IPSec). The benefits, according to NordVPN, are dramatically faster transfer speeds while connected to a VPN. My tests – New Zealand to London – confirm that Nordlynx is currently the fastest VPN on the market. However, the difference isn’t dramatic, a few Mbps is all.
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The BEST low-cost VPNNumber of servers: 1,000+ | Speed: >65% | Bandwidth: Unlimited | IP locations: 275 in 100 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes If you’re looking for an excellent VPN, with an even better price tag, Ivacy ($1.16/month) is a great option. This VPN has all the features you need to stream BBC iPlayer, in HD, from any country in the world. I’ve been testing the app recently on Mac, PC, Android, iOS and FireStick and the results have been impressive – unlocking BBC iPlayer, US Netflix, Hulu, Disney+, HBO Max, Amazon Prime Video, etc. with ease. The Ivacy app is a little different in regards to its UX (user experience). Instead of just selecting a UK server, you need to select the specific BBC iPlayer server. Don’t worry, this isn’t a bad thing – by connecting to a dedicated BBC iPlayer server, it simply means that you’re connecting to an IP address that Ivacy knows works with BBC iPlayer. For an extra $1.99/month (£1.74) you can add-on a dedicated IP. This will buy you sole access to an IP address in a country of your choice, meaning you won’t have to share your IP (and speeds) with any other use. I don’t recommend this though, using the regular Ivacy servers is enough 95 per cent of the time.
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A very reliable and fast VPNNumber of servers: 3,000+ | Speed: >80% | Bandwidth: Unlimited | IP locations: 160 in 94 countries | Devices supported: 5 | Live chat: Yes | 30-day money-back guarantee: Yes ExpressVPN is still one of the best VPNs you can buy. However, we’ve got it ranked in the number three spot for a couple of reasons. First of all, it’s the most expensive VPN on the market. This was understandable when it was also the fastest and most reliable VPN too. But now it’s not. NordVPN is. ExpressVPN has recently been struggling to unblock some big streaming sites – BBC iPlayer and BeIN Sports – too. And importantly, it ALWAYS has servers that are open with major streaming sites such as Netflix, Hulu, Disney+, HBO Max, Amazon Prime Video etc. ExpressVPN is usually very good at playing Cat and Mouse with online streaming sites (apart from BBC iPlayer). Meaning, whenever one of its servers is blacklisted it creates a new one – giving its users a constant stream of servers that aren’t blocked. Needless to say, this is a valuable attribute if you’re looking for a VPN to unblock streaming sites. Its app is easy-to-use and free to download on pretty much any device you can think of. Mac, Windows, iOS, Android, FireStick, Android TV, Roku, PS4, Xbox, Linux, even Apple TV (with a workaround). It’s got it all covered. The app is another main reason this VPN is so good at unblocking TV streaming sites (that claim they block VPNs) is that its software takes a pragmatic approach to user management. While other VPNs tempt customers by promising them access to hundreds/thousands of servers in multiple countries, ExpressVPN does things differently. With ExpressVPN you only have a handful of server locations to choose from. Once you select your location the app takes care of the rest. Assigning you to the fastest available server that’s not oversubscribed. This simple technique is so important, as it keeps ExpressVPN’s servers operating at lightning-fast speeds and prevent its IPs from getting blacklisted for “abnormal” usage in the first place.
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5. CyberGhostNumber of servers: 6,000+ | Speeds: >65% | Bandwidth: Unlimited | IP locations: 200 in 90 countries | Devices supported: 7 | Live chat: Yes | 30-day money-back guarantee: Yes CyberGhost is one of the more established VPNs on the market. It has a well-established, and well-tested global network of servers that perform well. From my tests over the past several months, CyberGhost has no trouble at unblocking major streaming services – US Netflix, BBC iPlayer, Hulu, Disney+, Amazon Prime Video, HBO Max etc. This VPN performed well at maintaining download speeds, well above 65 per cent of my regular (non VPN) ISP speed. That said, there’s nothing really unique about the service. Which forces you to look at its price-point. And there’s nothing special here. Its short-term $12.99/month price tag puts is well above the industry average of $10.10/month. Similarly, its long-term $2.75/month for 3 years deal isn’t much of a “deal” either. Oddly, CyberGhost’s most unique feature is its a 1-day, no obligations, free trial. This is an appealing offer to customers who are new to VPNs. However, it’s important to remember that most reputable VPNs will offer customers a 30-day money-back guarantee, so try not to be too seduced by the offer.
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