AMazon Prime not working with VPN

Trying to use Amazon Prime Video with a VPN and get a “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error? Don’t worry, we’ve come across this issue as well – and we have just the fixes.

It means Amazon has managed to block the IP address that you’re using with your VPN. This can be a headache, but fortunately, there’s some fixes you can try to resolve this issue.

Follow this guide to find out how to fix Amazon Prime not working with your VPN. If nothing works, our list of the best VPNs for Amazon Prime will help you out.

Which VPNs work with Amazon Prime?

ExpressVPNNordVPNPureVPNSurfsharkPIA
Amazon Prime
Download Speed79 Mbps71 Mbps31 Mbps27 Mbps41 Mbps
Throttling79%71%31%27%41%
Stream quality⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Price per month$6.66$3.79$3.78$2.49$2.03

Amazon Prime not working with VPN: Quick Fixes

Total Time: 5 minutes

  1. Check if your VPN works on another device

    AMazon Prime not working with VPN

    If you VPN works with Amazon Prime on your smartphone, but not your computer, then you know your VPN isn’t the problem. If your VPN does work on one device, jump to Step 3 below.

  2. Contact your VPNs live chat service

    AMazon Prime not working with VPN

    Cycle through your VPN’s available servers. If you only have a few options available to you, go to your VPN’s website and find the Live Chat feature (if they have one) and ask for a specific server number that works with Amazon Prime.

    If they can’t point you towards a server that works with Amazon Prime then you know, without doubt, that the VPN is the problem.

  3. Delete your cookies

    AMazon Prime not working with VPN

    Deleting your cookies can potentially fix VPN issues. Accumulated or corrupted cookies in a browser might interfere with the way websites and online services function, especially when using a VPN.

    Clearing these cookies removes any old or problematic data, thereby ensuring a cleaner slate for your VPN connection to operate. This can help in establishing a more stable connection and resolving conflicts between the VPN and certain web services like Amazon Prime

  4. Connect to a different server

    AMazon Prime not working with VPN

    If your VPN has suddenly stopped working with Amazon Prime, it might be because the IP address your VPN has given you has been identified and blocked by the streaming service. Changing to a different server will give you a different IP address, and if that one hasn’t been blocked, your VPN will work with Amazon Prime again.

  5. Reinstall or update your VPN

    AMazon Prime not working with VPN

    Removing your VPN, and its settings, from your device and starting again is a good way to get the most up-to-date settings configured on your devices without much effort. If you don’t want to reinstall the software, you can always check to see if there’s an update available to download any fixes your service may have introduced.

  6. Switch VPN protocols

    AMazon Prime not working with VPN

    VPN protocols determine how the VPN works. When you use a VPN, the protocol is responsible for hiding your data and rerouting it via VPN servers. If Amazon Prime isn’t working with your VPN, it might be because the protocol you’re using is no longer working with the service. If your VPN allows it, try changing to a different protocol to see if that fixes the issue.

  7. Upgrade your VPN

    AMazon Prime not working with VPN

    If all of the above fails, you should consider upgrading to a high-end VPN. We recommend ExpressVPN ($6.66/month) or NordVPN ($3.79/month) for Amazon Prime.

    For more information, check out our VPN list below to see which VPN suits your needs and budget.

Why is Amazon Prime not working with my VPN?

Amazon Prime actively blocks VPNs, and if it detects a VPN connection, it will restrict access to the platform. Streaming services like Prime Video try to restrict access based on geographical location. They employ methods to detect and block VPN use to enforce these restrictions. This can involve blacklisting known VPN server IP addresses.

Although Amazon Prime is available in a number of countries around the world, it’s library changes depending on geographic location. For example, Amazon Prime in the US has different content to Amazon Prime in the UK or Australia.

This has happened because content creators determine where their content can be broadcast and streaming services like Amazon Prime need to purchase the rights to broadcast said content in each location. If Amazon Prime has purchased the rights to broadcast a film or TV show in the US, it doesn’t necessarily mean it owns the rights to broadcast the same show in other locations. That might belong to a different streaming service.

Because a VPN can potentially allow you to get around these geographic restrictions, Amazon Prime tries to block VPNs from accessing its service.

How does Amazon Prime block VPNs?

Amazon Prime employs several methods to detect VPN usage:

  • 1. Blacklisted IP addresses: VPN services have large pools of shared IP addresses. Amazon Prime maintains a blacklist of IP addresses known to be associated with VPNs. If you connect to Amazon Prime with a blacklisted IP, your access will likely be blocked.
  • 2. GeoIP databases: These databases map IP addresses to geographical locations. Amazon Prime can use such databases to determine if your IP address aligns with your supposed location. Inconsistencies can raise suspicion of VPN usage.
  • 3. Traffic analysis: While encrypted, VPN traffic can exhibit patterns that differ from typical user traffic. Amazon Prime may analyse traffic patterns to identify potential VPN connections.
  • 4. IP/DNS leaks: If your VPN leaks your real IP address or DNS requests, it exposes your true location and reveals your VPN usage to Amazon Prime.
  • 5. WebRTC leaks: WebRTC, a browser technology for real-time communication, can sometimes leak your true IP address even if you’re using a VPN. This can also tip off Amazon Prime.

Does Amazon Prime still work with VPNs?

Amazon Prime still works with VPNs. However, you need to use a VPN that can stay ahead of Amazon’s VPN blocks. 

You need a VPN like ExpressVPN or NordVPN.

Inevitably Amazon Prime will sometimes identify an IP address provided by ExpressVPN or NordVPN however, the way these VPNs react to that is what sets them apart from lesser VPNs. When IP addresses provided by ExpressVPN or NordVPN are blocked, these VPNs will close them and open a new one. 

This means there will always be an IP address for you to connect to, allowing you to stream Amazon Prime from anywhere in the world reliably. It will also prevent you from running into the “Your device is connected to the internet using a VPN or proxy service. Please disable it and try again” error.

Best VPN services we recommend for Amazon Prime

1. ExpressVPN

The fastest and most reliable VPN of 2024

  • Physical servers in 104 countries
  • Brilliant for unblocking streaming services
  • Very high-speed Lightway protocol
  • Available on almost any device
  • Very secure
  • Pricey
  • Only 8 simultaneous devices
  • No addons
ExpressVPN

Streaming: ExpressVPN stands out as an excellent choice for accessing Amazon Prime due to its high-speed servers and robust encryption protocols, ensuring both fast streaming and secure connections. It also unlocks BBC iPlayer, Peacock, Netflix, Hulu, and HBO Max.

Servers: Thanks to ExpressVPN’s robust network with servers in 104 countries, it’s great for many streaming services like Amazon Prime. With a wide network of servers located around the globe, it offers users multiple options to connect and bypass Amazon Prime’s geo-restrictions efficiently.

Privacy: ExpressVPN’s privacy measures include passing independent audits by cybersecurity firms like Cure53 and F-Secure, ensuring a strong level of security and no significant weaknesses in its macOS, Linux, and Windows apps. More details can be found in the audit reports available online.

Price: ExpressVPN offers three payment plans: a 1-month option at $12.95/month, a 6-month option at $9.99/month, and a 12-month option at $6.67/month. Payment methods include major credit cards, PayPal, Bitcoin, and other systems, accommodating a wide range of users.

Speeds: ExpressVPN maintains high download speeds with minimal drop-off, ensuring efficient performance. Tests showed a slight decrease in upload speeds, but download speeds remained fast across various server locations, including the US, UK, and Vietnam.

Download Speeds (Mbps)Upload Speeds (Mbps)
VPN off937.07520.93
ExpressVPN US server824.626.96
ExpressVPN UK server794.953.70
ExpressVPN Vietnam server761.903.81

Read our full ExpressVPN review.

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2. NordVPN

An excellent, affordable, and fast VPN option for 2024

  • Affordable pricing
  • Effective streaming access
  • Diverse server types
  • Solid speeds
  • Useful add-ons
  • Strong security
  • Limited server locations
  • No virtual servers
NordVPN

Streaming: NordVPN is can easily bypass geo-restrictions on streaming platforms, and it has no problems getting past Amazon Prime. You can also expect easy access to Netflix, Peacock, and BBC iPlayer. It has shown consistent success in connecting to various streaming services without noticeable issues.

Servers: NordVPN is another strong contender for Amazon Prime users, primarily because of its extensive network of servers. NordVPN’s its commitment to physical servers ensures faster and more reliable connections.

Privacy: NordVPN’s secure connection and no-logs policy have been verified via three independent audits, including one by Deloitte. The audits have confirmed NordVPN’s adherence to its no-logs policy, ensuring user privacy.

Price: NordVPN offers three pricing plans: Complete, Plus, and Standard. The 2-year plan for the Standard package is priced at $3.19/month, the 1-year plan at $4.99/month, and the monthly plan at $12.99/month. It accepts major credit cards and various payment systems.

Speeds: Below is a table showing the speeds tested for NordVPN. From our tests in New Zealand, NordVPN displayed very good speeds, although slightly behind ExpressVPN, but significantly faster than many other VPNs on the market.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)937.07520.93
NordVPN US server710.906.98
NordVPN UK server531.123.73

Read our full NordVPN review.

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3. Private Internet Access

Affordable and secure VPN with wide device compatibility

  • Affordable pricing plans
  • Unlimited simultaneous devices
  • Extra features like ad blocker and email protection
  • Verified no-log policy
  • Compatible with streaming services like Netflix and Hulu
  • High use of virtual servers
  • Not as fast as top-tier VPNs
  • Lacks proprietary protocol options
PIA

Streaming: Private Internet Access can easily get past Amazon Prime’s VPN blocks, along with other streaming services such as Netflix, Hulu, and HBO Max. We initially had problems with BBC iPlayer, but this was easily fixed eventually.

Servers: With over 35,000 servers in 84 countries, PIA offers a reliable service with a decent number of servers placed all over the world, facilitating easy access to Amazon Prime. That said, 50% of these servers are virtual, impacting reliability compared to VPNs with more physical servers.

Privacy: PIA’s app is open-source, inviting third-party scrutiny and verification. It has also passed an independent no-log policy audit conducted by Deloitte, affirming its commitment to privacy.

Price: PIA offers three subscription options: 1-month at $11.95/month, 1-year at $3.33/month (upfront cost $39.95), and 3-year at $2.03/month (upfront fee $79). Payment methods include credit cards, PayPal, cryptocurrencies, and Amazon payments.

Speeds: Speed tests for PIA showed significant drops in download speeds across various servers. While using WireGuard protocol, speeds were faster than OpenVPN but still slower compared to top-tier VPNs like ExpressVPN.

OpenVPN Download Speeds (Mbps)OpenVPN Upload Speeds (Mbps)WireGuard Download Speeds (Mbps)WireGuard Upload Speeds (Mbps)
VPN off (New Zealand)930516
PIA US server238.527.17300.658.65
PIA UK server2453.77315.787.23
PIA Vietnam server4456.554898.24

Read our full Private Internet Access review.

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(30-day money-back guarantee)

4. Surfshark

Affordable and secure VPN with unlimited device policy of 2024

  • Attractive pricing for long-term subscriptions
  • Supports unlimited simultaneous connections
  • Robust security and privacy
  • 24/7 responsive chat support
  • Extensive server network in 100 countries
  • Has trouble with services like Hulu
  • Lacks a unique proprietary protocol
  • App can be overwhelming
  • Not the fastest among competitors
Surfshark

Streaming: Surfshark is great at unblocking many streaming services, and that includes Amazon Prime. It may struggle with some services like Hulu, which can be frustrating for those who watch many streaming platforms.

Servers: Surfshark boasts over 3,200 servers in 100 countries, and there are plenty spotted widely around the world for Amazon Prime. It’s well above the average and includes both physical and virtual servers, providing extensive geographic coverage.

Privacy: Surfshark emphasizes its commitment to privacy with successful DNS leak tests and independent security audits by Cure53, ensuring robust online security and privacy. You can find more about their security audits here.

Price: Surfshark offers a 1-month option costing $12.95/month, a 12-month option at $3.99/month, and a 24-month option at $2.49/month. It accepts major credit cards, PayPal, Google Pay, Amazon Pay, and various cryptocurrencies.

Speeds: Below is a table that gives you an idea of the speed performance when using Surfshark. From our tests, we observed decent speeds, suitable for general use, but not the fastest compared to some rivals.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN (New Zealand)940.55520.24
Surfshark US server775.96.15
Surfshark UK server587.793.79

Read our full Surfshark review.

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(30-day money-back guarantee)

5. PureVPN

A mid-range VPN that balances performance and price

  • Affordable
  • Unblocks major streaming services
  • Use on up to 10 devices simultaneously
  • Streamlined user interface
  • No log audit verified by KPMG
  • Several free add-ons
  • Buffering on BBC iPlayer at peak times
  • Past concerns with “no log” policy
PureVPN

Streaming: PureVPN has demonstrated great efficiency in unblocking streaming services, including Amazon Prime. While initially facing challenges with BBC iPlayer, its performance notably improved during off-peak hours. That said, users may experience buffering problems during periods of high demand.

Servers: PureVPN offers a wide range of servers around the world, along with many servers all over for Amazon Prime. Although specific numbers are not provided, PureVPN’s server offerings are robust, allowing users to access various international content.

Privacy: PureVPN has faced criticism in the past for its privacy policies. However, it has recently undergone a no-log audit verified by KPMG in the past 12 months, aiming to reassure users about its commitment to privacy.

Price: PureVPN offers three payment options: a 1-month plan at $10.95/month, a 1-year plan at $3.74/month, and a 2-year plan at $1.96/month. PureVPN accepts all major credit cards, PayPal, and a variety of other digital payment options.

Speeds: Below is a table that gives you an idea of the speed performance you can expect when using PureVPN. The VPN has shown variable download speeds across different streaming servers, with some experiencing significant drop-offs during peak times.

Download Speeds (Mbps)Upload Speeds (Mbps)
No VPN189.44139.82
PureVPN UK Server24.3198.99
PureVPN US Server49.83106.52

Read our full PureVPN review.

Special Offer for you!

(30-day money-back guarantee)

Amazon Prime not working with VPN: FAQs

Q: Why isn’t my Amazon Prime Video working when I use a VPN?

Answer: It’s often because Amazon Prime Video actively detects and blocks VPN servers to enforce geographic content restrictions. If your VPN’s IP address is on their blacklist, the service will not work.

Q: Can I get around Amazon Prime Video’s VPN block?

Answer: You may bypass the block by using a VPN that consistently refreshes its server IPs and employs advanced obfuscation techniques to avoid detection. Some premium VPNs are adept at this and maintain access to Amazon Prime Video.

Q: What should I do if my Amazon Prime Video stops working with my current VPN?

Answer: You should switch to another server or IP address that your VPN provides. If issues persist, reaching out to your VPN’s customer support can be helpful, or consider switching to a VPN provider known for working with Amazon Prime Video.

Q: Is it legal to use a VPN with Amazon Prime Video?

Answer: Using a VPN is legal in many countries, but it might violate Amazon’s terms of service. While not typically a legal issue, this could lead to restricted access to their service.

Q: Will using a VPN affect the streaming quality on Amazon Prime Video?

Answer: A VPN can potentially slow down your internet connection due to encryption overhead and routing distances, which might affect streaming quality. Choosing a high-speed VPN service with servers close to your actual location can help minimise this impact.

Patch Bowen
Patch Bowen is an accomplished technology journalist with a solid academic foundation, holding a degree from Auckland University. His expertise spans across a range of tech topics, with a notable focus on product reviews, industry trends, and the impact of technology on society. With his work featured on major New Zealand websites like Stuff.co.nz, thebit.nz, and The Press, Patch has established himself as a credible voice in technology media. His articles are known for their detailed analysis and practical insights, particularly in making complex technological concepts understandable for a broad audience. At ReviewsFire, Patch is renowned for his thorough evaluations and clear, informative writing style. He has a knack for identifying and explaining the nuances of the latest gadgets and digital trends, earning him a reputation as a trusted source for tech advice and information.

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