Norton 360 on Laptop

Norton 360 is among the best antivirus software to protect your devices, but sometimes it may not work how you expect it to.

With cybersecurity risks on the rise, having your AV switched on is more important than ever. If your Norton 360 antivirus software isn’t working correctly, you’ll want to fix it immediately.

The issue could be your antivirus needs an update, or it needs to be reinstalled. This article will help you get Norton 360 working again, along with a way to test if the antivirus is working.

Update your antivirus

Sometimes, the best step to take is the simplest. Is your Norton 360 antivirus up to date? If it isn’t, you’ll want to update it.

Antivirus software these days are efficient enough to stay updated and notify users if they require a refresh. You will usually get a notification about your software needing an update. While it can be a pain to click “Update” and restart your device for the update to take effect, it’s certainly worth doing.

While protection programs are designed to detect malware signatures automatically and use behaviour-based detection to thwart any malicious software it sniffs out, even these systems need an update from time to time. This makes sure that any new threats that have surfaced can’t get by any older systems set in place as hackers continue to find ways to sneak past a system’s protection.

All the best protection software will notify you that an update is needed if you open the app. Otherwise, you can update that software manually.

Norton 360 has a LiveUpdate feature that searches for any updates it needs. Right-click the app icon in the taskbar and select the update option.

Norton 360 Antivirus Update Example
Norton 360 Antivirus Update Example

Test your antivirus

If Norton 360 can’t detect or protect you from the simplest of malware, what’s the point in installing it? Well, that’s why we review different software to make sure it’s all up to scratch, but there’s another way to test if your security is working: get malware.

It’s never something you want to have on your device, but the EICAR test file will put your worries at ease. It was developed by the European Institute for Computer Antivirus Research (EICAR) to test products. And before you ask, “But isn’t using test malware still risky?” No. Not in the EICAR test file’s case.

The EICAR test file isn’t actual malware. It mimics the behaviour of malware that the security software can pick up. Providers acknowledge this as a general standard for testing, so your antivirus software will detect it like any other malware once it is detected.

EICAR Antivirus test file

So, to make sure your protection is working, try to download the EICAR test file via the website and see if Norton 360 detects it. If it doesn’t, then you’ll want to try other means.

Upgrade your antivirus software

More likely than not, the protection software on your device is the program that came with your device when you purchased it. You may have forgotten it was there or installed free software a while back. They may not be up to standard anymore, or your device may not click with them.

If that’s the case, consider upgrading your Norton 360 subscription. Norton offers several different security solutions for different budgets, including Norton 360 Standard for one device – whether PC, Mac, iOS or Android – and comes with 10GB of cloud backup, an unlimited Secure VPN and SafeCam for PC. There’s also the Norton 360 Deluxe subscription with protection for up to three devices, 50GB of backup data, Parental Control, a School Time feature and the always-useful Dark Web Monitoring. 

Go a step further for Norton 360 Premium, and you’ll get an impressive 100GB of cloud backup and protection for five devices. With Norton 360 Platinum, you’ll get all the Premium package perks and identity protection tools, double the amount of PC cloud backup storage (up to 200GB) and extends the number of devices it can protect to ten.

Check out our thoughts on Norton 360 and its different subscription plans.

Use different antivirus software

If nothing appears to be working, it’s high time you change your protection software, preferably one of the best antivirus software.

Many free malware removal apps will dispatch malicious software on your device, but it’s a good idea to ensure these tools are trustworthy.

The best antivirus apps come with a suite of security features that can eliminate viruses, malware, ransomware, spyware or any malicious software that burrows into your device. Some software, such as Bitdefender, offers security subscriptions specifically for multiple device platforms, like iOS on iPhone, macOS for Mac, Android and Windows. This makes it a more cost-effective option for those needing specific device protection.

We recommend free apps from known cybersecurity companies, including Avast OneAVG and Malwarebytes. These will detect and remove malware on your device and more. Check out our thoughts below.

How to remove antivirus software

Whether you’ve previously been attacked by malware that’s disrupted your Norton 360 security software or your antivirus experienced a little hiccup, sometimes the best thing to do is to uninstall and reinstall the software.

Like with any PC, you can uninstall an app or program by heading into settings. Some software, such as Bitdefender or Norton, have to option to reinstall the app. However, if the option isn’t available, just install the package from your provider’s website again.

There are several ways to uninstall the Norton 360 antivirus program. To do so, follow the steps below.

Uninstall with Control Panel

1. On your Windows PC, type in “Control Panel” in the search field located on the Task Bar.

2. Click on the Control Panel app.

How to remove antivirus Control Panel

3. A window will pop up. Under Programs, click on Uninstall a program.

4. A list of installed programs will show up. Right-click Norton 360, or double-click and select “Yes”.

5. Follow the steps the Norton 360 service provides to uninstall.

6. Restart your device.

How to remove antivirus Control Panel

Uninstall in Safe Mode

Sometimes, an antivirus won’t be able to uninstall because it is running in Windows. If you’re unable to remove Norton 360, it’s best to uninstall it using Windows Safe Mode. Follow the steps below to use Safe Mode.

1. On your Windows PC, type in “Change advanced start-up options” in the search field located on the Task Bar.

2. A Settings window will pop up. Under Recovery options, click on Restart now next to Advanced startup.

3. In the next window, click Restart now.

How to remove antivirus in Safe Mode

4. A menu will appear. Click Troubleshoot.

5. Select Advanced options, then Startup Settings.

6. Click Restart.

7. Using the number keys, select Enable Safe Mode.

Use an uninstaller

If an antivirus is still unable to uninstall, the software may be corrupted or missing a file. In this case, you’ll need to download an uninstaller program from the company to remove all files. These can be found on your provider’s website. Below is a few notable antivirus companies with uninstallers.

Should I use antivirus software?

The best antivirus software will detect and remove malicious programs and software affecting your device – including browser hijackersransomwareadwarespyware and more. Simply installing an antivirus and performing a system scan should be able to detect the source of the issue and get rid of it. What’s more, you don’t need to pay for all the security tools an antivirus service offers, as free antivirus software from providers such as BitdefenderAvast One or AVG offers the same detection and removal features.

Still, protection software such as Malwarebytes Premium or Norton 360 Platinum offer plenty of fantastic features that will keep you guarded against threats you may not even be aware of. Plus, they even throw in VPNs, password managers and more to make navigating the internet a breeze.

If you’re wondering which service to choose, check out our best antivirus software guide and get yourself protected.

Darragh Murphy
Darragh Murphy is fascinated by all things bizarre, which usually leads to assorted coverage varying from the mischievous world of online security to washing machines designed for earbuds. Whether it's connecting Scar from The Lion King to two-factor authentication or turning his love for laptops into a fabricated rap battle from 8 Mile, he believes there’s always a quirky spin to be made. When he's not checking out the latest devices and all things tech, he can be found swimming laps, watching terrible shark movies, and trying to find time to game.  Previous Editor at Laptop Mag and News Editor at Time Out Dubai, specialising in food culture, nightlife events, gaming, tech and entertainment.

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