AVG is a reliable antivirus that stops malware from sneaking its way onto your device, but even this protection software can experience a few issues from time to time.
Whether it needs an update or has been disrupted due to a malware attack, you’ll want to get AVG back up and running again post-haste. Fortunately, fixing any problems the antivirus software is experiencing is simple.
This article will explain how to fix AVG antivirus, along with a way to test your antivirus to make sure it’s giving you the protection from malicious software it promises.
Update your antivirus
AVG Antivirus may be having trouble because the program or virus database aren’t up to date. The good news is you can manually install these updates in a few clicks. In fact, it’s similar to how Avast One operates.
Antivirus software these days are efficient enough to stay updated and notify users if they require a refresh. You will usually get a notification about your software needing an update. While it can be a pain to click “Update” and restart your device for the update to take effect, it’s certainly worth doing.
While protection programs are designed to detect malware signatures automatically and use behaviour-based detection to thwart any malicious software it sniffs out, even these systems need an update from time to time. This makes sure that any new threats that have surfaced can’t get by any older systems set in place as hackers continue to find ways to sneak past a system’s protection.
All the best protection software will notify you that an update is needed if you open the app. Otherwise, you can update that software manually.
For AVG Antivirus, you can manually update its virus definitions database (used to identify known malware threats) and the application. Open AVG and head to Menu in the top-right corner. Click Settings then select Update.
If the update doesn’t run automatically, click Check for updates. The software will begin installing any updates.
Test your antivirus
If AVG can’t detect or protect you from the simplest of malware, what’s the point in installing it? Well, that’s why we review different software to make sure it’s all up to scratch, but there’s another way to test if your security is working: get malware.
It’s never something you want to have on your device, but the EICAR test file will put your worries at ease. It was developed by the European Institute for Computer Antivirus Research (EICAR) to test products. And before you ask, “But isn’t using test malware still risky?” No. Not in the EICAR test file’s case.
The EICAR test file isn’t actual malware. It mimics the behaviour of malware that the security software can pick up. Providers acknowledge this as a general standard for testing, so your antivirus software will detect it like any other malware once it is detected.
So, to make sure your protection is working, try to download the EICAR test file via the website and see if AVG detects it. If it doesn’t, then you’ll want to try other means.
Upgrade your antivirus software
More likely than not, the protection software on your device is the program that came with your device when you purchased it. You may have forgotten it was there or installed free software a while back. They may not be up to standard anymore, or your device may not click with them.
While AVG’s best offering is its free version, the AVG AntiVirus Free package, it also has several other subscriptions boasting more protection tools. AVG Internet Security comes with enhanced anti-ransomware and firewall, webcam protection, anti-hacker security to stop threat actors from remotely hijacking your PC and plenty more – all for up to 10 devices.
Then there’s AVG Ultimate, which adds a VPN, a PC performance booster and anti-tracking to stop advertisers from tracking you online. This is also available for 10 devices. While it may not be the best VPN around, it’s still does the job of masking your identity online efficiently.
Check out our thoughts on AVG Antivirus and its subscription plans.
- AVG Antivirus review: Free antivirus for the win!
How to remove antivirus software
Whether you’ve previously been attacked by malware that’s disrupted your AVG Antivirus software or your antivirus experienced a little hiccup, sometimes the best thing to do is to uninstall and reinstall the software.
Like with any PC, you can uninstall an app or program by heading into settings. Some software, such as Bitdefender or Norton, have an option to reinstall the app. However, if the option isn’t available, just install the package from your provider’s website again.
There are several ways to uninstall the Avast One antivirus program. To do so, follow the steps below.
Uninstall with Control Panel
1. On your Windows PC, type in “Control Panel” in the search field located on the Task Bar.
2. Click on the Control Panel app.
3. A window will pop up. Under Programs, click on Uninstall a program.
4. A list of installed programs will show up. Right-click Norton 360, or double-click and select “Yes”.
5. Follow the steps the Norton 360 service provides to uninstall.
6. Restart your device.
Uninstall in Safe Mode
Sometimes, an antivirus won’t be able to uninstall because it is running in Windows. If you’re unable to remove Norton 360, it’s best to uninstall it using Windows Safe Mode. Follow the steps below to use Safe Mode.
1. On your Windows PC, type in “Change advanced start-up options” in the search field located on the Task Bar.
2. A Settings window will pop up. Under Recovery options, click on Restart now next to Advanced startup.
3. In the next window, click Restart now.
4. A menu will appear. Click Troubleshoot.
5. Select Advanced options, then Startup Settings.
6. Click Restart.
7. Using the number keys, select Enable Safe Mode.
Use an uninstaller
If an antivirus is still unable to uninstall, the software may be corrupted or missing a file. In this case, you’ll need to download an uninstaller program from the company to remove all files. These can be found on your provider’s website. Below is an AVG uninstaller link.
- AVG Antivirus – Uninstall link
Use different antivirus software
If nothing appears to be working, it’s high time you change your protection software, preferably one of the best antivirus software.
Many free malware removal apps will dispatch malicious software on your device, but it’s a good idea to ensure these tools are trustworthy.
The best antivirus apps come with a suite of security features that can eliminate viruses, malware, ransomware, spyware or any malicious software that burrows into your device. Some software, such as Norton 360, offers security subscriptions specifically for multiple device platforms, like iOS on iPhone, macOS for Mac, Android and Windows. This makes it a more cost-effective option for those needing specific device protection.
If your budget is tight, we recommend free apps from known cybersecurity companies, including Avast One and Malwarebytes. These will detect and remove malware on your device and more. Check out our thoughts below.
- Norton 360 Platinum review: Security multiplied
- Avast One review: Strong protection for free!
- Bitdefender review: All-in-one premium security
- Malwarebytes review: Premium is the way to go
Should I use antivirus software?
The best antivirus software will detect and remove malicious programs and software affecting your device – including browser hijackers, ransomware, adware, spyware and more. Simply installing an antivirus and performing a system scan should be able to detect the source of the issue and get rid of it. What’s more, you don’t need to pay for all the security tools an antivirus service offers, as free antivirus software from providers such as Bitdefender, Avast One or AVG offers the same detection and removal features.
Still, protection software such as Malwarebytes Premium or Norton 360 Platinum offer plenty of fantastic features that will keep you guarded against threats you may not even be aware of. Plus, they even throw in VPNs, password managers and more to make navigating the internet a breeze.
If you’re wondering which service to choose, check out our best antivirus software guide and get yourself protected.